Jobs

HR Application Support Analyst

Menlo Park, CA | Contract

Post Date: 08/04/2017 Job ID: 20170 Industry: Technical Support

Title: HR Application Support Analyst

Duties:

Investigate, triage and resolve issues with HR and Recruiting products; Monitor and analyze bug reports and internal feedback groups for trends; Identify confusion from bugs, identify solutions and advise customers to accomplish desired outcome; Partner with Product, Engineering and training teams to drive up product quality and understanding of product usage

Communicate known issues within the team and to our customers

Document and maintain knowledge base and run book for multiple enterprise applications.

Participate in developing and maintaining service level agreements and ongoing management of service level compliance and general controls.

Provide operational metrics to demonstrate overall health of supported service; Be an integral member of the application support team responsible for multiple enterprise applications and projects.

Work with cross functional teams to prioritize and deliver enhancements and new solutions.

 

Skills:

Fluency in English;

BA/BS degree

1+ years experience delivering SLA based service constraints and

1+ operational metrics

Excellent communication skills;

Highly motivated and hard-working with ability to think clearly under pressure, both individually and in team environment; Strategic thinker with strong analytical and creative problem-solving skills;

 

Keywords:

Education: BA/BS degree

Skills and Experience:

Required Skills: 

APPLICATION SUPPORT

HR

PROBLEM-SOLVING

SOLUTIONS

EXCELLENT COMMUNICATION SKILLS

Additional Skills:

METRICS

SERVICE LEVEL AGREEMENTS

TRAINING

Languages:

English

                Read

                Write

                Speak

Minimum Degree Required: Bachelor' s Degree

 
Apply Online

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: