Legal Operations Payment Program Manager

Los Angeles, CA 90066

Posted: 04/03/2024 Job Number: 38923

Job Description

Legal Operations Payment Program Manager


Our mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at our company are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

The Legal Operations ‘Purchasing and Technology’ pillar seeks a Legal Operations Payment Program Manager to support the legal team globally. This role will service a variety of stakeholders throughout the region and support/partner with the attorney teams and external vendors

This is a full-time contingent position covering core NORAM business hours, based in the United States.

  • Becoming an expert in our current e-Billing process
  • Assist in maintaining and optimize internal resources around e-billing and other tools
  • Optimize internal resources to improve legal workflows including developing and circulating best e-billing practices, matter creation procedures, and other tools and processes.
  • Assess and complete help tickets including matter inquiries, SOWs, and other related queries.
  • Deep dive and root-cause complex billing issues as they arise and suggest solutions
  • Troubleshooting invoice submission issues (e.g. why an invoice was rejected or placed on hold).
  • Serve as primary escalation regarding e-billing and other workflows where appropriate
  • Coordinate with and provide guidance to our legal vendor regarding process streamlining.
  • Assisting in identifying and developing processes improvements in our e-billing and other systems; recommending and implementing process improvements.
  • Serve as a back- up coordinator in the PR/PO process.
  • Interact with attorneys, vendors, paralegals, administrative assistants, outside counsel, source to pay, finance, and other teams to answer questions concerning invoicing status or processing.
  • Assist in creating project/process documentation and self-help tools: process docs, toolkits, legal training, Q&A, process flows, etc.
  • Experience created technology or semi-automated solutions to manual processes
  • Assist in collecting/tracking data to manipulate in software such as Tableau and Google Sheets and create comprehensive dashboards that facilitate accurate analysis and to drive Legal Department decision making.

  • Consulting mindset: solutions oriented; detail oriented
  • Experience troubleshooting invoice payment issues, collaborating with AP, finance, legal or similar functions.
  • Excellent communication skills (verbal and written)
  • Outstanding organizational skills and meticulous
  • Ability to resolve complex issues in creative and effective ways
  • Comfort working with data and metrics
  • Experience as lead e-billing administrator

  • Minimum 6 years of experience in legal operations role
  • Legal Tracker invoicing and billing
  • Experience automating manual processes
  • In house legal ops or Law department/firm experience


Pay range is $51 - $56 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.


At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.

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