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Technical Program Manager, Media Partnerships - CRM, Salesforce

Menlo Park, CA | Contract

Post Date: 07/19/2017 Job ID: 20078 Industry: Program- Project Manager

 

Job Title: Technical Program Manager, Media Partnerships

Duties: Duties

Media Parternships works with thousands of Media Publishers everyday and we manage our partners thru our CRM tool Salesforce. This role sits in the Strategy, Planning & Operations team within the Media Partnerships and will be focused on improving and assessing improvements to Salesforce and CRM.

 

Responsibilities:

Develop roadmap to optimize our internal tools and products as they relate to Salesforce and CRM Identify, manage, and mitigate day-to-day operational aspects of the project and scope of SF/CRM

Demonstrate the ability to influence and foster collaborative relationships; ability to engage resources outside of direct control to gain consensus, meet deadlines, and achieve objectives

Scope out technical requirements, troubleshoot bugs, and implement testing plans

Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences

Measure and analyze the impact of workflows and day-to-day operations of business

Represent the team in cross-functional meetings and surface insights and recommendations to to team lead on an on-going basis

 

Skills: Skills

Minimum Qualification

3+ years of experience in project management with a focus on CRM tools

3+ administration

Experience with SQL

Experience building and optimizing internal tools and enterprise solutions (Salesforce and other CRM systems)

Exceptional written and verbal communications skills

Ability to work cross-functionally and across multiple time zones and functions

Salesforce Certification a plus

Experience in project management and implementation.

Experience with CRM projects is a bonus.

 

Keywords:

Education: Education

 

 

BA/BS degree or higher

Skills and Experience:

Required Skills: 

CRM

PROGRAM MANAGER

SQL

PROJECT MANAGEMENT

Additional Skills:

SOLUTIONS

TEAM LEAD

TECHNICAL REQUIREMENTS

TESTING

TRANSLATE

CUSTOMER RELATIONSHIP MANAGEMENT

OPERATIONS

EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS

Languages:

English

                Read

                Write

                Speak

Minimum Degree Required: Bachelor' s Degree Certifications & Licenses: 

Salesforce Certification

 
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