Technical Program Manager, Media Partnerships - CRM, Salesforce
Menlo Park, CA | Contract
Job Title: Technical Program Manager, Media Partnerships
Media Parternships works with thousands of Media Publishers everyday and we manage our partners thru our CRM tool Salesforce. This role sits in the Strategy, Planning & Operations team within the Media Partnerships and will be focused on improving and assessing improvements to Salesforce and CRM.
Develop roadmap to optimize our internal tools and products as they relate to Salesforce and CRM Identify, manage, and mitigate day-to-day operational aspects of the project and scope of SF/CRM
Demonstrate the ability to influence and foster collaborative relationships; ability to engage resources outside of direct control to gain consensus, meet deadlines, and achieve objectives
Scope out technical requirements, troubleshoot bugs, and implement testing plans
Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
Measure and analyze the impact of workflows and day-to-day operations of business
Represent the team in cross-functional meetings and surface insights and recommendations to to team lead on an on-going basis
3+ years of experience in project management with a focus on CRM tools
Experience with SQL
Experience building and optimizing internal tools and enterprise solutions (Salesforce and other CRM systems)
Exceptional written and verbal communications skills
Ability to work cross-functionally and across multiple time zones and functions
Salesforce Certification a plus
Experience in project management and implementation.
Experience with CRM projects is a bonus.
BA/BS degree or higher
Skills and Experience:
CUSTOMER RELATIONSHIP MANAGEMENT
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
Minimum Degree Required: Bachelor' s Degree Certifications & Licenses: