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Content Writer & Organiser for Client Service Knowledge Base

Menlo Park, CA 94025

Posted: 10/05/2018 Employment Type: Contract Industry: Content Writer / Content Manager Job Number: 23035

We are looking for a contractor to help organize and create documentation for our knowledge base system with focus on content management. You would be responsible for the inventory of the current content, assess gaps in content, audit accuracy of content, and re-write support material for our client services representatives. You may also create processes and workflows, and implement a new knowledge base management maintenance process to ensure ongoing relevance and accuracy of content. Your work may be a continuation of projects already started, a revamp of existing or brand-new documentation/processes.

Monday to Friday: 9: 00am-6: 00pm

Skills:

(1) Native-like English fluency
(2) Familiarity with content management systems editors (RightAnswer preferred) and markup formats (Markdown preferred)
(3) Experience on process mapping (Visio preferred)
(4) Organized and focused on details
(5) Ability to take on an existing or new project, understand its scope and direction and use discretion to finish the project in a timely fashion, with some supervision

Education:: BA/BS degree required
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