Logistics Operator

Santa Fe Springs, CA 90670

Posted: 12/02/2019 Employment Type: Contract Industry: Other Area(s) Job Number: 25605

Job Description


Responsibilities:
  • Maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance
  • Make booking of cargo (FCL/LCL/Parcel) delivery to carrier correctly, make sure carrier make appointment with warehouse and pick up cargo on time, track cargo moving status
  • Troubleshoot all happenings from booking to cargo delivery within a timely way
  • Daily liaison with customer, carriers, internal staffs
  • Maintaining essential account documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible
  • Increase customer satisfaction and business share through regular contact (i.e. phone, email)
  • Monitor account issues and communicate/liaison with management to implement/drive solutions
  • Recommend when needed changes in current processes
  • Reporting as needed (service failure report, claim/damage report, etc.)
  • Accuracy of data entry into Cello and other systems as needed
  • Monitor trends and report changes to management for action

 

Qualifications:
  • BA degree
  • 2+ year experience in international transportation/freight forwarding industry
  • Bilingual: Korean or Spanish and English
  • Outlook, Microsoft Office application such as Excel/PowerPoint/Word
  • Excellent written and oral skills
  • Able to engage and work directly with customers
  • Problem solver mindset
  • Self-motivated
  • Organized
  • Handle high pressure and fast pace operations as needed
  • Strong work ethic
  • Open to learning other modes of transportation as needed

 

 

Meet Your Recruiter

Maxwell McIlwaine

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