Product Testing Participant Recruiter SMB

Menlo Park, California 94025 | Contract

Post Date: 03/14/2018 Job ID: 21662 Industry: Other Area(s), UX Researcher

The recruiter will work closely with members of the Product & Service Operations team to make sure all specifications are being met, and all participants are being properly documented. Travel is not required. This is a contract  position.



  • Gathering recruit specifications from Product & Service Operations team
  • Identifying candidate pools to recruit from 
  • Screening participants by phone, email and survey 
  • Scheduling participants  for testing and research sessions
  • Communicating with candidates about logistical details and guiding them through the research process 
  • Ensuring compensation is delivered and NDAs are collected 
  • Logging participants in a centralized database 
  • Work collaboratively with participant recruiting and  Product & Service Operations teams

Coordination with XFN partners
  • Research vendors: Work with  team to onboard vendors 
  • Develop efficient processes for contracts and payments
  • Legal: Develop efficient processes for communication with legal for data matching and be the  point person to track and drive those through the system

  • 2+ years of experience with research participant recruiting 
  • Experience with using online collaborative document/spreadsheet tools 
  • Commitment to excellent customer service 
  • Thrive in a fast-paced, frequently changing environment 
  • Experience with scheduling and calendar management tools 
  • Ability to prioritize multiple assignments 
  • Flexible and able to quickly react to last minute changes 
  • Be proactive and self-directed with an ability to take direction 
  • Understand how to assimilate in a new group with a proven record of solid connections and successful relationships 
  • Strong work ethic 
  • Incredibly organized and detail-oriented 
  • Passionate about social media

  • B.S. or B.A. preferred 
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