Triage Specialist (DevTools)

Austin, TX 78701

Posted: 01/05/2018 Employment Type: Contract Industry: Technical Support Job Number: 21127

Job Title: Triage Specialist (DevTools)

*Investigate product quality of developer internal tools and infrastructure
*Build expertise on internal tools and provide basic level of technical support to engineers
*Meticulously categorize and document customer support requests
*Work with cross functional partners in Infrastructure, Dev Tools and Product teams to route & resolve urgent issues
*Work with other support roles (e.g.: documentation, TPM, etc.) to plan and resolve common issues 
*Communicate effectively with cross functional partners progress on improving customer support?


*Experience with engineering systems (build & test infra, source control, etc.) is required
*Experience with distributed systems and mobile development (iOS & Android) preferred
*Excellent written and verbal communication skills
*Exceptional debugging and problem solving skills
*Natural curiosity and proven ability to learn new skills quickly
*Flexible and willing to respond quickly to urgent or changing processes
*Passion for ensuring high quality experiences for dev tools & developers

Education:: *BA/BS degree preferred
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