Crystal Equation
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Advertising Operations Specialist III
Remote
Summary:
The main function of an advertising operations specialist is to own the delivery of advertising campaigns on different platforms. The typical specialist will have a good understanding of the technology that surrounds online advertising.
Responsibilities:
Minimum Qualifications:
Pay range is $36 - $41 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Advertising Operations Specialist III
Posted: 08/30/2024
2024-08-30
2024-10-15
Job Number: 39641
Job Description
Advertising Operations Specialist III
Remote
Summary:
The main function of an advertising operations specialist is to own the delivery of advertising campaigns on different platforms. The typical specialist will have a good understanding of the technology that surrounds online advertising.
Responsibilities:
- Respond to user inquiries with high quality, speed, empathy and accuracy
- Communicate and collaborate cross-functionally in order to lead Partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
- Become an expert in the support experience for users; understand and resolve their inbound product questions and issues • Investigate escalations from internal stakeholders and lead them to resolution
- Develop and share deep expertise on a key product
- Make informed recommendations to improve user experience with our products, supporting workflows, and address areas for product support optimizations
- Identify trends and develop solutions to optimize team workflows, introduce new processes and improve partner experience
- Identify and resolve fraud trends impacting our users
- Proactively investigate, troubleshoot, and resolve sensitive escalations
- Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams at our company in order to implement optimal integrity solutions
- Ability for up to 16 hours a month to work on weekend and holiday shifts
Minimum Qualifications:
- 3+ years of experience in a support function working directly with clients or users
- Experience communicating issues, risks and paths to resolution the results of analyses in a clear and effective manner
- Experience working with global teams
- Resilient mindset - thrives over changing priorities and ever changing knowledge
- Strong problem-solving and analytical skills
- Attention to detail - ability to follow strict set of operational steps
- Customer focused approach
Pay range is $36 - $41 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.