Crystal Equation
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Application Support Analyst - IV
101 Market St San Francisco, CA 94105 US
Posted: 09/30/2025
2025-09-30
2025-12-10
Job Number: 41345
Job Description
Application Support Analyst – IV
Onsite
Title: Sr Technical Analyst, CDP
Summary:
Utilizes highly specific technical skills to identify and troubleshoot technical issues with multiple electronic access platforms including software and hardware issues in support of end users. Provides analysis on software defects and recommends mitigation strategies or remedies to management. Lead the planning and implementation for Bank or System automation projects.
Responsibilities:
Pay range is $88.75 - $93.75 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Onsite
Title: Sr Technical Analyst, CDP
Summary:
Utilizes highly specific technical skills to identify and troubleshoot technical issues with multiple electronic access platforms including software and hardware issues in support of end users. Provides analysis on software defects and recommends mitigation strategies or remedies to management. Lead the planning and implementation for Bank or System automation projects.
Responsibilities:
- Perform technical troubleshooting on highly complex integrated systems, including diagnostic approaches, determining root causes, and identifying solutions on a data lake house hosted in an cloud environment utilizing technologies such as R/ SparklyR, Databricks, Starburst, Collibra, Tableau, Python and/or Alteryx.
- Provide primary technical support to end user community for problems related to software, data issues, data communication and processing errors.
- Oversee application, production and/or implementation support, both technical and user, for new releases.
- Consult on application testing strategies, document observations and coordinate responses.
- Maintain project and application information including schedule, system scope, requirements, and other pertinent documentation. Make recommendations to management regarding process improvements. Coordinate the information flow between business owners and development staff. Coordinate tasks, functional reviews and application development sessions between the development site and technical work groups ensuring steps are executed timely.
- Documents end-user interactions into the automated call logging tools for tracking and productivity purposes.
- Validate proposed technical approaches to system or application problem logs and make recommendation for mediation to management.
- Collaborate with training team to develop and conduct end-user training sessions as well as training and user guides. Coach, mentor and assist the development of other technical support staff.
- May act as a team leader and coordinate assignments of other technical support staff, as well as, have accountability for the success of department functions.
- Leads administrative ad hoc assignments and assists with contingency testing as directed.
- Work with internal customers and encourage open dialogue and contributions to understand requirements, assumptions, current reality, and constraints.
- Develop, implement and mature support processes, procedures, and best practices to ensure efficient and effective support operations.
- Monitor the stability, availability and performance of CDP platform, analytics and reporting systems and related application infrastructure.
- Identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of production support operations.
- Collaborate with the platform engineering, analytics, infrastructure team and product to implement improvements and ensure alignment with overall business objectives.
- Generate reports on support activities, system performance, and incident trends for CDP stakeholders.
- Develop and maintain documentation of training content, user documentation, support processes, procedures, and incident resolutions
- Foster relationships with key stakeholders and user groups, deepen knowledge of evolving support needs
- Collect and report on CDP platform and support services metrics
- Perform other duties as assigned.
- Must be willing to be on call periodically from 8am-2pm ET or 2pm-8pm ET Monday through Friday.
- Extensive technical knowledge of computer hardware and software, operating systems, browsers, Internet navigation, data, Databricks, Starburst, Collibra, R/SparklyR, Python, Alteryx, SQL, etc.
- Ability to perform involved, independent research and develops highly creative work products and proposals.
- Knowledge of complex procedures and practices of a specific function, service, or related department, i.e., Supervision and Regulation.
- Demonstrates a high degree of creativity in addressing problems/issues and opportunities.
- Strong verbal and written communication skills with an ability to present/facilitate effective training sessions.
- Demonstrated concentration on customer service orientation.
- Ability to work effectively in a highly matrix or virtual organization.
- Strong experience in Agile delivery, requirements engineering, backlog development and refinement
- Strong experience in stakeholder engagement
- Experience working with distributed teams, and providers of software solutions.
- CBAP, Agile Analysis Certification or similar certifications preferred.
- Broad knowledge of application and data modelling techniques with the ability to identify root cause issues and appropriate solutions.
- 5+ (Senior level) / 9+ (Advanced level) years of relevant experience
- Strong experience working in Agile environment/SAFe framework and agile management tools like Jira * Excellent analytical and design skills.
- Ability to facilitate and help resolve of complex conflicts.
- Ability to articulate technical concepts to all audiences; technical writing expertise.
- Ability to be flexible and pivot to competing priorities at any given time.?
- This position requires access to confidential supervisory information, which is limited to “Protected Individuals.” Protected Individuals include, but are not limited to, U.S. citizens and U.S. nationals, U.S. permanent residents who are not yet eligible to apply for naturalization, and U.S. permanent residents who have applied for naturalization within six months of being eligible to do so or who will sign a declaration of intent to apply for naturalization before they begin employment.
- Bachelor’s degree from a four-year college or technical school
- 6+ years of experience
Pay range is $88.75 - $93.75 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
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