Billing & Collections Specialist

New Hyde Park, NY 11040

Posted: 10/30/2018 Employment Type: Contract Industry: Administrative Job Number: 23157

Billing & Collections Specialist

New Hyde Park, NY  11040

Job Scope

This position monitors customer balances with the goal of maximizing cash collections on accounts and minimizing the impact of past due customers.  This position has heavy direct daily customer interaction primarily via incoming/outgoing phone calls and emails.

Key Responsibilities
  • Contact all accounts with next day terms that have bounced ACH’ s.
  • Contact all accounts past due (60 day+) including follow up on payment plans.
  • Collaborate with accounting operations to reprocess bounced ACH’ s.
  • Track and record daily reclaims.
  • Collaborate with A/R and Cash Applications teams in investigating and resolving unapplied cash receipts and credits, misapplied payments and possible refunds or credit memos.
  • Maintain Collection notes for follow-up and follow up on pending issues with customers.
  • Maintain Excel files for tracking and operational purposes.
  • Responds to customer inquiries regarding invoices, product descriptions, service issues, price discrepancies.
  • Address requests for copies of statements, invoices, credits, payment applications, etc.
  • Guide customers in making payments via ACH, Check or Other.
  • Research potential drivers of non-payment with various Operations teams.
  • Propose payment plans, write offs or service suspensions to be approved by the Team Supervisor and Manager.
  • Various collection and AR duties assigned by management.

 

Competencies

Key Actions

Competency

Focus on Customer
  • Focus on Customer - Promoting and living customer service as a value. Ensuring that the (internal or external) customer’ s needs are a driving force behind priorities, decisions, processes, and activities.

Competency

Drive Results
  • Drive Results - Setting high standards of performance for self and others; assuming responsibility and sense of urgency for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Competency

Develop self and/or others
  • Develop Self and/or Others - Planning and supporting the development of knowledge, skills, and abilities to fulfill current or future job responsibilities more effectively.

Competency

Champion Change
  • Champion Change - Actively engaging and supporting change and innovation by communicating the future-state, trying new approaches, and collaborating with others to make the change successful.

Competency

Value Others
  • Value Others - Gaining other people’ s trust by “ doing the right thing”, demonstrating openness and honesty, behaving consistently, supporting an inclusive work environment and acting in accordance with legal, moral, ethical, professional, and organizational guidelines in support of our values.

 

Education & Specialized Knowledge
  • Associates degree or equivalent work experience.

 

 
  • 2+ years of relevant work experience.
  • SAP or other major ERP experience, Salesforce and intermediate Excel skills required.
  • Strong verbal and written communication skills, ability to stay calm in high pressure situations and speak confidently to internal and external customers.
  • Must be able to maximize cash collections while maintaining external customer satisfaction.
  • Efficient, motivated and organized.

 
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