Business / Operations Analyst III

Remote, TX 78701

Posted: 07/02/2024 Job Number: 39402

Job Description


Business / Operations Analyst III
Remote


Summary:

Integrations Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches like safety in VR. Those who join our team are very passionate about solving people‚Äôs issues and are strong advocates for our community.

We are looking for a passionate data-driven individual with project management experience in operations and a pragmatic systems mindset to join Integrations Operations to support the community and help foster a safe culture in VR. This individual will also be responsible for delivering qualitative and quantitative insights into operations and provide recommendations to improve the overall experience for the community and push our operations to the next level.

Top Required Skills:
  • Prior project management experience in operations
  • Strong proficiency in data tools and data analysis methodologies, medium+ proficiency with SQL, advanced Excel skills, and data visualisation (like pivot tables)
  • Ability to storytell through data to technical and non-technical audiences
  • Ability to learn fast and comfortable with operating in ambiguity
  • Prior experience leveraging data to provide recommendations to improve operations

Top Nice to Have Skills:
  • Prior experience with QA testing and systems improvement
  • Thrives in a cross-functional setting
  • Experience manipulating or building dashboards and leveraging data viz tools like Tableau

Critical Soft Skills:
  • Ability to work in a fast paced, often high pressured environment
  • Time management skills
  • Effective communication
  • Storytelling with data

Responsibilities:
  • Improve operations by conducting RCAs and finding areas of opportunity
  • Manage and grow a metric monitoring system
  • Report project status, risks, and needs to stakeholders on regular cadence
  • Manage completion/progress of project timelines
  • Support new product launches, e.g. configuring workflows, testing new features
  • Triage escalations and drive them to completion
  • Analyse data by building basic SQL queries, pivot tables
  • Run system audits and quality tests

 

Pay range is $38 - $43 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.

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