Business Analyst I
1 Hacker Way Menlo Park, CA 94025
Support the Infrastructure Business Operations Support team by analyzing asset data, proposing process improvement and driving system enhancements for asset management.
oMonitor task queue (ticketing system) and provide operational/system support to remote users.Conduct root cause analysis for tasks received and resolve data synchronization issues through adjusting inventory transactions.
o Drive weekly team output while select side project based on interest and business need.
o Pull data query from asset management system, 3rd party vendor database and other data sources and convert into story-telling charts/graphs for root cause analysis or process improvement opportunities.
o Assist in solution testing, debugging and documentation and system issue support.
Strong knowledge of inventory management systems (ERP or MRP - Oracle/SAP/NetSuite)
o Ability to use VLOOKUP, pivot table and other functions in Microsoft Excel proficiently.
o Ability to gather data from multiple sources and compile it into a user-friendly format, ensuring it meets customer needs
o Ability to develop new reporting based on an in-depth understanding of customer needs
o Project or intern experience in inventory control or material management.
o Experience in monitoring large task queue and supporting help desk/support ticketing or similar system.
Education: Bachelors degree in business administration, supply chain management, operations, economics, or computer science.