Crystal Equation
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The CSR will be responsible for handling customer interactions, managing data entry tasks, and utilizing Excel for data tracking and reporting. This role requires strong customer service skills, accuracy in data processing, and proficiency in Excel formulas to support daily operations efficiently.
Key Responsibilities
•   Provide exceptional customer service via phone, email, and chat in both English and Korean.
•   Perform accurate data entry and maintain organized customer records.
•   Utilize Microsoft Excel formulas (e.g., VLOOKUP, IF statements, pivot tables, conditional formatting) for data analysis and reporting.
•   Process customer inquiries, complaints, and service requests professionally and efficiently.
•   Build and maintain strong customer relationships through effective communication and problem-solving.
•   Collaborate with internal teams to ensure smooth operations and timely issue resolution.
•   Identify customer needs and recommend appropriate solutions.
•   Assist with administrative tasks and document processing.
Requirements/Qualifications:
•   Bilingual in Korean and English (both verbal and written communication).
•   Proficiency in Microsoft Excel, including knowledge of Excel formulas, pivot tables, and data analysis tools.
•   Experience in data entry and customer service is highly preferred.
•   Strong problem-solving and customer relations skills with a customer-first mindset.
•   Ability to multitask and work in a fast-paced environment.
•   Excellent organizational skills and attention to detail.
•   High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)
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Pay range is $20 - $25 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Â Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. Â We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
CSR & Data Entry
2289 E Orangethorpe Ave Fullerton, CA 92831 US
Posted: 12/02/2024
2024-12-02
2025-04-16
Job Number: 39987
Job Description
The CSR will be responsible for handling customer interactions, managing data entry tasks, and utilizing Excel for data tracking and reporting. This role requires strong customer service skills, accuracy in data processing, and proficiency in Excel formulas to support daily operations efficiently.
Key Responsibilities
•   Provide exceptional customer service via phone, email, and chat in both English and Korean.
•   Perform accurate data entry and maintain organized customer records.
•   Utilize Microsoft Excel formulas (e.g., VLOOKUP, IF statements, pivot tables, conditional formatting) for data analysis and reporting.
•   Process customer inquiries, complaints, and service requests professionally and efficiently.
•   Build and maintain strong customer relationships through effective communication and problem-solving.
•   Collaborate with internal teams to ensure smooth operations and timely issue resolution.
•   Identify customer needs and recommend appropriate solutions.
•   Assist with administrative tasks and document processing.
Requirements/Qualifications:
•   Bilingual in Korean and English (both verbal and written communication).
•   Proficiency in Microsoft Excel, including knowledge of Excel formulas, pivot tables, and data analysis tools.
•   Experience in data entry and customer service is highly preferred.
•   Strong problem-solving and customer relations skills with a customer-first mindset.
•   Ability to multitask and work in a fast-paced environment.
•   Excellent organizational skills and attention to detail.
•   High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)
Â
Pay range is $20 - $25 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Â Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. Â We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
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