CST Service Operations Specialist V
Posted: 09/16/2026
Job Number: 42792
Job Description
CST Service Operations Specialist
Onsite
About the Team:
The Collaboration Services Team delivers day-to-day support for our collaboration technology estate - video conferencing, AV systems, executive meeting spaces, and customer-facing experience environments. CST operates globally across all campuses, providing reactive break-fix, proactive inspections, automated monitoring response, and project-based deployment support. Service operations staff are supported by an extensive managed service.
Summary:
We are seeking a Service Operations Specialist to provide operational support in the bay area campus for our audio-visual (AV) and video conferencing (VC) technology estate. This is a tactical role, focused on service delivery and operational excellence. The successful candidate will be a visible, customer-facing support figure responsible for the quality and consistency of the collaboration experience across the bay area offices.
A key area of focus for the role will be the executive support function. This role will coordinate closely with cross-functional support partners, work directly with executive customers, and help ensure the overall health of the service. The focus is on building strong relationships, maintaining clear communication across teams, and keeping a proactive eye on service quality, so that any risks or gaps are identified and addressed early.
Responsibilities:
Pay range is $57 - $62 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Onsite
About the Team:
The Collaboration Services Team delivers day-to-day support for our collaboration technology estate - video conferencing, AV systems, executive meeting spaces, and customer-facing experience environments. CST operates globally across all campuses, providing reactive break-fix, proactive inspections, automated monitoring response, and project-based deployment support. Service operations staff are supported by an extensive managed service.
Summary:
We are seeking a Service Operations Specialist to provide operational support in the bay area campus for our audio-visual (AV) and video conferencing (VC) technology estate. This is a tactical role, focused on service delivery and operational excellence. The successful candidate will be a visible, customer-facing support figure responsible for the quality and consistency of the collaboration experience across the bay area offices.
A key area of focus for the role will be the executive support function. This role will coordinate closely with cross-functional support partners, work directly with executive customers, and help ensure the overall health of the service. The focus is on building strong relationships, maintaining clear communication across teams, and keeping a proactive eye on service quality, so that any risks or gaps are identified and addressed early.
Responsibilities:
- Drives the operational service for all internal VC technology in executive spaces, including conference rooms, training rooms, remote deployments, and specialty spaces globally.
- Proactively drives operational service to support video conferencing solutions for executives.
- Ensures operational rigor across inspections, break/fix & remediation processes.
- Partners closely with global video conferencing operations & engineering services to ensure alignment.
- Ensures effective operational processing & management of high priority escalations, incidents, and maintenance for the executives video conferencing hardware and software technology.
- Technically proficient and able to step in to support high-priority meetings and small scale events using video conferencing technologies.
- Builds and maintains stakeholder and cross-functional relationships and communications across our company, including Executive teams, Facilities, Deployments, Events & security partners.
- Drives executive service reporting and documentation and ensures continuous development & improvements
- 5+ years of experience in audio-visual and video conferencing support operations
- Deep familiarity with Cisco Video Conferencing, Zoom & Google Meet
- Experience with video conferencing project management, operational processes, risk management & mitigation.
- Background & working experience using Cisco Hardware and Software
- Must be able to meet tight deadlines, on a fast-paced production schedule
- Proficiency in monitoring, detection, remediation through technology
- Demonstrable experience of service management of contractors and/or direct teams.
- Willingness to travel between offices locally and occasionally internationally
- Flexibility with working hours for global timezones
- Passion for technology and agility at learning new products and technologies
- Excellent organizational skills, able to prioritize work effectively & efficiently
- Able to work autonomously or within a team environment
- Experience working independently and making sound choices without additional support
- Experience working with VIP's and Executives in an operational capacity.
- Bachelor's degree or demonstrated equivalent work-related experience
- Excellent problem-solving skills and effective communication skills
- Experience building and keeping good relationships with business partners & 3rd party partners
Pay range is $57 - $62 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
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