Community Engagement Manager III

Sunnyvale, CA 94089

Posted: 07/08/2024 Job Number: 39420

Job Description


Community Engagement Manager
Onsite


Responsibilities:
  • Manage, oversee, and expand community forums projects, strategies, and tactics that create a cohesive community identity and cultivate high-quality user engagement
  • Execute the engagement strategy to include, but not limited to, virtual member events, discussion forums, ad-hoc community-related projects, etc.
  • Collect, analyze, and share community-related data with relevant stakeholders, including tracking, quantifying, and communicating campaign results
  • Work hand-in-hand with the stakeholders, and community inbound engagement specialists to drive desired outcomes
  • Develop calendar/roadmap for community engagement projects/programs
  • Manage gamification strategies
  • Develop and improve on existing frameworks, work processes and standardized templates related to various stages of target company community integration and due diligence.
  • Advocate for and represent the needs of community members to stakeholders to ensure they’re heard and addressed

Key Skills:

Strategic Skills:
  • Measurement, Benchmarking & Reporting
  • Synthesizing results and Consulting
  • Selling, Influencing & Evangelizing, Presentation, Facilitation
  • Plan community programs designed to generate value

Technical Skills:
  • Data Collection & Analysis
  • Develop and test community engagement programs
  • Analyze and present community data that addresses stakeholder needs

Engagement & People Skills:
  • Monitor and listen to understand member and stakeholder needs
  • Test engagement techniques in order to boost participation
  • Collaborate with teams across the business to incorporate community strategy
  • Facilitate enablement sessions for community engagement playbooks
  • Advocate for and build support for Community

Requirements:
  • The ideal candidate has 3 years of community experience. They have a clear perspective for how to optimize and measure community performance and are subject matter experts. They have strong analytical and technical skills and are good decision-makers and communicators.

Qualifications:
  • 3+ year’s experience in community member engagement strategies
  • Excellent presentation and facilitation skills
  • Ability to establish credibility on the subject matter with key customer stakeholders at all levels
  • Familiar with Community, social media culture, analytics, and content management
  • Experienced in engaging, consulting, and making recommendations to stakeholders
  • Validated understanding of customer support principles
  • Superb communication skills, and the ability to adjust tone and voice
  • Ability to work cross-functionally and independently
  • Operational-level knowledge of community platform tools

Preferred Skills:
  • Enterprise B2B2C consultancy experience
  • Customer service experience
  • Khoros Community platform experience

 

Pay range is $71 - $76 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.

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About Sunnyvale, CA

Ready to kickstart your career in the vibrant Silicon Valley area around Sunnyvale, California? This bustling tech hub offers an unparalleled array of job opportunities in the heart of innovation. Nestled near the stunning Santa Cruz Mountains and boasting easy access to iconic landmarks like the Googleplex and Levi's Stadium, Sunnyvale provides a perfect balance of work and play. Indulge in delicious local cuisine, catch a show at the Mountain View Center for the Performing Arts, or take a stroll through the picturesque Sunnyvale Bay Trail. Don't miss out on the chance to grow your career in this dynamic and enchanting region – explore our job listings today!