Community Operations Specialist II

Menlo Park, CA 94025

Posted: 01/09/2023 Job Number: 36732

Job Description

Community Operations Specialist II

Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for our community. If you like helping people, Community Operations is for you.

We are looking for a passionate individual to join the VR community operations team and support the community by enforcing our Community Standards and policies and help foster a safe culture in VR. This individual will also be responsible for delivering qualitative and quantitative insights into user behavior and provide recommendations to improve the overall reporting experience for the community.

Years of Experience: 2-4 years

Top 3 required skill sets
  1. Prior community moderation/support experience
  2. Proficient in data tools, advanced Excel skills
  3. Broad understanding of Community Standards
Top 3 nice to have skill sets
  1. Proficiency in another language (German, Spanish, French)
  2. Knowledgeable about VR and social experiences (e.g. Rec Room, VR Chat)
  3. Prior experience working with policy would be beneficial
Soft Skills
  • Ability to work in a fast paced, often high pressured environment
  • Passion for user integrity and safety
  • Time management skills
Tasks Breakdown
  • Investigate and enforce on integrity issues that are reported by the VR community by applying deep knowledge of Community Standards and subject matter expertise of how abuse manifests in VR. (40%)
  • Provide key insights/trends such as policy violation prevalence, false positives, and emerging conduct/content abuse trends. (20%)
  • Gain expert familiarity in various social experience apps available on the Oculus platform and their integrity features. (10%)
  • Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards. (20%)
  • Assist with testing new/existing reporting features in VR and submit bug reports for issues, where applicable. (10%)
Purpose of this team for the Business
  • These three FTCs will be our dedicated team that provides review support for VR and help us better understand the unique integrity landscape on this surface as we look to most efficiently scale our workflows. Their insights will also help us make product, policy, and process improvements.
What makes this role interesting
  • This role is an opportunity to understand the community landscape in a growing technology space like VR and drive changes that bring real positive impact to our users.
Pay range is $26.00-$31.00 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.

Meet Your Recruiter

Krista McIlwaine

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