Crystal Equation
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Content Operations Manager III
Remote
Summary:
The VR Developer Integrity Operations (DIO) team works closely with Legal, Design, Engineers, Operations, Product and Policy teams to ensure our integrity and privacy programs and enforcement operations are robust, efficient and scalable. We are looking for those interested and passionate about integrity, process and operations excellence, VR, and the developers creating content for it.
The Content Operations Manager will be a critical part of the DIO team and will support the Integrity Strategy Manager, Developer Experience in ensuring a best in class developer experience when it comes to platform requirements. Day to day operations includes both administrative work (such as reviewing existing contracts, and creating new ones), as well as strategic work (such as identifying gaps in developer education and experience, proposing solutions and implementing them).
The Content Operations Manager is knowledgeable about our data policies and integrity compliance requirements and is obsessed with best in class experiences. They leverage a deep understanding of the developer ecosystems and platform requirements and focus on breaking it down into a seamless and supported experience for third party developers. The ideal candidate is curious, empathetic, principled, detail-oriented, and attuned to changing integrity and privacy requirements.
Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Education/Experience:
Pay range is $53 - $58 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Content Operations Manager III
Posted: 12/16/2024
2024-12-16
2025-02-13
Job Number: 40024
Job Description
Content Operations Manager III
Remote
Summary:
The VR Developer Integrity Operations (DIO) team works closely with Legal, Design, Engineers, Operations, Product and Policy teams to ensure our integrity and privacy programs and enforcement operations are robust, efficient and scalable. We are looking for those interested and passionate about integrity, process and operations excellence, VR, and the developers creating content for it.
The Content Operations Manager will be a critical part of the DIO team and will support the Integrity Strategy Manager, Developer Experience in ensuring a best in class developer experience when it comes to platform requirements. Day to day operations includes both administrative work (such as reviewing existing contracts, and creating new ones), as well as strategic work (such as identifying gaps in developer education and experience, proposing solutions and implementing them).
The Content Operations Manager is knowledgeable about our data policies and integrity compliance requirements and is obsessed with best in class experiences. They leverage a deep understanding of the developer ecosystems and platform requirements and focus on breaking it down into a seamless and supported experience for third party developers. The ideal candidate is curious, empathetic, principled, detail-oriented, and attuned to changing integrity and privacy requirements.
Responsibilities:
- Plan, direct, and coordinate creative projects with an external vendor
- Oversee the communication between internal stakeholders and external vendor, and lead project milestones and deliverables
- Present and explain proposals, reports and findings to internal stakeholders
- Analyze program scope, technology, resource needs and market demand, to plan and assess the feasibility of projects
- Review and recommend or approve contracts and cost estimates, POs and budgeting
- Work closely with Policy, Privacy, Legal, Developer Relations Engineering, TPMs and Comms teams to identify gaps in resources, education and experience for third party developers
- Propose solutions for those gaps by working with relevant partners, external vendor, and advocating for platform level solutions to common issues
- Manage, produce and distribute reports: Voice of Developer, monthly reports, retrospectives, business lookbacks, trends and findings
- Support the education program’s goals by improving the experience, growing engagement and awareness, and actioning gathered feedback
- Manage post production lifecycle of assets: location + maintenance of education course links and resources (G2M plans, docs pages, canned responses, store ops, dev support)
- Act as the main point of contact for internal escalations, education and support regarding the developer experience
- Manage internal operations and process for all developer communications with designated points of contact
- Provide content scope and strategy for our Trusted Developer Essentials program
- Help shape and evangelize content standards
- Develop lightweight, repeatable processes, workflows and content templates that keep the team nimble and successful in a culture that values moving fast and iterating quickly
Minimum Qualifications:
- Understanding of the importance of platform requirements
- Experience managing confidential data
- Experience working independently and collaboratively
- Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods
- Experience with producing metric related reports, utilizing dashboards for insights and data gathering
- Experience managing and organizing multiple large document files with varying deadlines
- Excellent verbal and written communication skills
- Self motivated, persuasive, and analytical
- Computer knowledge and various programs such as google suite, excel, project management tools
- Experience managing creative projects with multiple stakeholders, leading meetings and project milestone plans
- Experience with supporting and growing programs (education or otherwise)
- Knowledge of educational experiences, engagement and awareness strategies, and copywriting/communications experience
Preferred Qualifications:
- Experience generally supporting compliance programs
- Experience with working with third party developers or customers
- Customer service experience
- Experience with data privacy, platform policies, and app review processes
- Experience working in a global, large-scale, complex, fast-paced environment and dealing with ambiguity
- Experience in continuous improvement
- Familiarity with the VR or gaming industry
Education/Experience:
- Bachelor's degree in a technical, liberal arts, legal or business-related field
- Experience in developing content
- Working in compliance or a regulatory environment (preferred)
- Experience in tech (preferred)
Pay range is $53 - $58 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.