Crystal Equation
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Content Strategist III
Remote
Summary:
We require candidates based remotely on the East Coast of the USA for collaboration between Ireland and the West Coast.
This role will support accelerated work across our team. Our team is comprised of 1 Manager, 1 Program Manager, 14 ICs and 4 CWs. Our team is based in the USA and Ireland.
Content Strategist III with 2+ years experience in web or tech content writing, working with CMS, and with strong communication skills. They will support content requests to update or create help center content, email templates, or in-app chat response templates. In addition to this they may be flexed-in to support team initiatives such as content rewrites and optimizations, CMS improvements, or other initiatives as they arise. CWs will interact with the team on a day-to-day basis for work allocation and to consult with SMEs for the work they are supporting. Execution of their work will be completed largely independently.
Responsibilities:
Minimum Qualifications:
Pay range is $40 - $45 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Content Strategist III
770 Broadway, 8th Floor New York, NY 10003 US
Posted: 11/21/2024
2024-11-21
2025-01-12
Job Number: 39956
Job Description
Content Strategist III
Remote
Summary:
We require candidates based remotely on the East Coast of the USA for collaboration between Ireland and the West Coast.
This role will support accelerated work across our team. Our team is comprised of 1 Manager, 1 Program Manager, 14 ICs and 4 CWs. Our team is based in the USA and Ireland.
Content Strategist III with 2+ years experience in web or tech content writing, working with CMS, and with strong communication skills. They will support content requests to update or create help center content, email templates, or in-app chat response templates. In addition to this they may be flexed-in to support team initiatives such as content rewrites and optimizations, CMS improvements, or other initiatives as they arise. CWs will interact with the team on a day-to-day basis for work allocation and to consult with SMEs for the work they are supporting. Execution of their work will be completed largely independently.
Responsibilities:
- Write, edit, test and improve Help Center articles and customer support responses based on content strategy
- Apply, maintain, and evangelize content standards and best practices
- Collaborate with WhatsApp Operations, Product Management, Legal, Communications, Engineering, and other stakeholders to explain complicated product and policy concepts in simple, jargon-free language.
Minimum Qualifications:
- Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field
- 2+ years working in a technical writing or content strategy role
- Demonstrated ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps
- Demonstrated ability to multitask and manage competing priorities
- Experience with content management systems (CMS)
- Experience with content analytics tools
- Experience with project management tools
Pay range is $40 - $45 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
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