Customer Service Program Manager III - Salesforce

Remote, CA 94016

Posted: 01/10/2024 Job Number: 38492

Job Description


Pay range is $67 - $72 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.

 

Customer Service Program Manager III - Salesforce


Summary:

Meta Reality Labs is searching for an experienced Program Manager to manage programs and initiatives related to Meta Reality Labs Customer Service Operations. This person will be responsible for driving progress on all assigned internal projects, managing resources, stakeholder communications and tracking milestones. You will have the opportunity to work across multiple operations and software engineering groups focused on optimizing and delivering new functions within multiple internal tools, implementing digital communication channels, platform integrations, business process management & technical documentation etc.

Responsibilities:
  • Provide required support on all Salesforce projects/programs (planning, resourcing, reporting)
  • Schedule, measure and regularly report on progress, milestones & deliverables
  • Follow established Change Management processes
  • Ensure agreement, alignment and sign-off of initiatives and key deliverables from all respective stakeholders and approvers
  • Maintain appropriate project documentation and technical repositories
  • Facilitate workshops, product demonstrations and software trials as needed for Business Requirement Documents and Proposals
  • Coordinate, conduct and participate in the QA/UAT process for new features/integrations
  • Conduct Security, Privacy and Risk reviews as required by initiative

Minimum Qualifications:
  • BA/BS degree, Professional Certification or equivalent PM experience.
  • 5+ years of experience in roles involving customer support, customer experience, operations, product launches, data analysis and business process management
  • Deep experience implementing and developing on Salesforce platforms
  • Experience working within an Agile methodology
  • Experience with program management using strategic, analytic and creative evaluation with a focus on problem solving customer experience pain points upstream
  • Experience with assessing, analyzing and resolving complicated issues, and distill that complexity into simple and concise communication
  • Experience building connections with cross-functional partners and team members through effective communication and collaboration, while delivering results in a goal-oriented environment
  • Experience working in a global cross-functional environment across multiple time zones with competing deadlines
  • Self-starter, intellectually curious and creative individual with experience operating in ambiguous development environments

Preferred Qualifications:
  • Experience with project management tools such as Jira, Google Projects
  • Avid user or keen interest of AR/VR technology and products

Meet Your Recruiter

Mischa Mohamed

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