Customer Service Representative

Plano, TX 75074

Posted: 06/08/2021 Employment Type: Contract Industry: Other Area(s) Job Number: 29520

Job Description

Duties and Responsibilities
  • Maintain above 99% on time IOD collection (within one business day from delivery)
  • Maintain above 95% on time POD collection (within ten business days from delivery)
  • Download daily snapshots from TMS for analysis and action
  • Manually confirm deliveries [IOD] to TMS
  • Manually Upload PODs to TMS
  • Maintain daily communications with carriers to ensure on time deliveries
  • Identify trends and issues that can adversely effect on time IOD/POD collections
  • In depth understanding of our process for carrier education purposes
  • In depth understanding of logistics industry’ s standards and best practices
  • Advise Team Leader of all current issues and exceptions

Skills and Specifications
  • Competent with Microsoft Office Suite, particularly Excel (vlookups and pivot tables)
  • Clear and concise communication skills
  • Prioritization, able to shift focus to urgent issues while not falling behind on other duties
  • A good attitude and ability to work in a team setting
  • Able to learn new systems quickly and adapt to abrupt changes
  • Well organized and good follow up skills
  • Able to sense urgency and know when to escalate for assistance
  • Can create and maintain professional relationships with customers and carriers

Education and Qualifications
  • Bachelor’ s Degree
  • Relevant/Related Work Experience can be substituted for Bachelor’ s Degree


Meet Your Recruiter

Maxwell McIlwaine

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