Crystal Equation
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Premier Partner Experience Operational Support Expert
Remote
Summary:
The standard working schedule for this role will be from Monday - Friday from 9am - 6pm local hours. As part of a global team, candidates may occasionally need to accommodate meetings outside of the traditional working hours to drive cross-regional collaboration. In such cases, the worker will be able to adjust their schedule to start earlier/later in order to maintain the standard 8 hours of work daily.
The Premier Partner Experience team is seeking a customer-focused and motivated individual to join as an Operational Support Expert. In this contract role, the successful candidate will have the opportunity to make a meaningful impact by directly supporting our partners and creating delightful partner experiences. Operational Support Experts play a key role in minimizing operational issues with our partner programs and related products, ensuring seamless interactions between our partners and our platforms.
To be considered for this role, candidates will be self-motivated, organised, and excited about getting into the weeds with operational issues. They are also comfortable dealing with ambiguity, and demonstrate the flexibility to adapt to frequent changes in a fast-paced environment.
Responsibilities:
Up to 80% of the time
Up to 20% of the time
Minimum Qualifications:
Preferred Qualifications:
Pay range is $27 - $32 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Premier Partner Experience Operational Support Expert
Remote Remote, CA 94025 US
Posted: 10/24/2025
2025-10-24
2025-12-10
Job Number: 41460
Job Description
Premier Partner Experience Operational Support Expert
Remote
Summary:
The standard working schedule for this role will be from Monday - Friday from 9am - 6pm local hours. As part of a global team, candidates may occasionally need to accommodate meetings outside of the traditional working hours to drive cross-regional collaboration. In such cases, the worker will be able to adjust their schedule to start earlier/later in order to maintain the standard 8 hours of work daily.
The Premier Partner Experience team is seeking a customer-focused and motivated individual to join as an Operational Support Expert. In this contract role, the successful candidate will have the opportunity to make a meaningful impact by directly supporting our partners and creating delightful partner experiences. Operational Support Experts play a key role in minimizing operational issues with our partner programs and related products, ensuring seamless interactions between our partners and our platforms.
To be considered for this role, candidates will be self-motivated, organised, and excited about getting into the weeds with operational issues. They are also comfortable dealing with ambiguity, and demonstrate the flexibility to adapt to frequent changes in a fast-paced environment.
Responsibilities:
Up to 80% of the time
- Provide our partners with a delightful, high touch and effective support experience, and act as the primary Operations point of contact
- Respond to inbound partner inquiries about product features, bugs, etc.
- Troubleshoot complex issues and translate pain points to effectively resolve issues
- Spot trends in partner issues and communicate feedback to cross-functional teams
- Operationalize processes to improve partner experience
Up to 20% of the time
- Improve our support workflows around issue resolution and product insights
- Develop product and issue specialization to improve the quality of support
- Help build and maintain a central knowledge base
- Train new employees on current workflows, standard processes, and internal tools
Minimum Qualifications:
- 2+ years of experience in operations, customer support, technical support, or account/partner management
- Expertise in issue resolution: Skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions.
- Experience using Excel and/or basic data & insights tools
- Adept at navigating complex and ambiguous situations
- Excellent written and verbal communication skills
- Strong attention to detail
- Proactiveness, adaptability, learning mindset
- Fluency in English in a business environment
Preferred Qualifications:
- Experience in the media industry, support or operations
- Experience with APIs
Pay range is $27 - $32 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.