Crystal Equation
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Developer Success Manager IV
Onsite
Summary:
The Developer Success Manager is responsible for coordination and execution of a program aimed to provide support to Developers on our platform. Everyone is an owner on the team, so running a program or project also includes tracking and monitoring of project progress with regards to deadlines and needs, assisting in scheduling and logistical coordination, communicating frequently with team members and management, writing summaries and sending status updates. This is an exciting opportunity to support 3rd parties (big name partners) by providing education and support regarding critical non-technical issues. The project ultimately supports the success of the developers in the ecosystem, ensuring they have the necessary information they need to ensure safe and positive experiences for users.
Responsibilities:
Skills:
Education/Experience:
Pay range is $67 - $72 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Developer Success Manager IV
12777 West Jefferson Boulevard Los Angeles, CA 90066 US
Posted: 09/27/2024
2024-09-27
2024-11-15
Job Number: 39774
Job Description
Developer Success Manager IV
Onsite
Summary:
The Developer Success Manager is responsible for coordination and execution of a program aimed to provide support to Developers on our platform. Everyone is an owner on the team, so running a program or project also includes tracking and monitoring of project progress with regards to deadlines and needs, assisting in scheduling and logistical coordination, communicating frequently with team members and management, writing summaries and sending status updates. This is an exciting opportunity to support 3rd parties (big name partners) by providing education and support regarding critical non-technical issues. The project ultimately supports the success of the developers in the ecosystem, ensuring they have the necessary information they need to ensure safe and positive experiences for users.
Responsibilities:
- Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties
- Support the Program Manager with problem solving, providing guidance, access to necessary tooling
- Work closely with 3P Vendors to provide support, meet quality assurance, provide training and ultimately execute the program
- Understand gaps and support in determining solutions, guiding decision making conversations and then leading implementation of best solutions
- Admin: coordinate deadlines on all deliverables, assists in coordinating schedules, take notes in meeting and updating roadmaps accordingly, keeping clear record of dependencies, deadlines and monitoring progress against those deadlines
- Monitor, assess, and communicate regulatory changes, emerging compliance risks and trends and new self-serve features to key partners and stakeholders.
- Assist business, operations, and other key stakeholders in responding to escalations from leads by conducting, compiling and presenting research as required.
- Assist with measuring and reporting progress of program, identifying areas of improvement and driving projects focused gaining operational efficiencies
- Travel within the US is required and potentially international.
Skills:
- Works well independently and is a strong team player
- Previous program management, customer service experience, account management, compliance and/or operations experience
- Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs and making presentations, as well as verbally explaining complex requirements
- Comfortable leading meetings with key strategic partners and troubleshooting any issues
- Ability to present updates in large team meetings
- Computer knowledge and various programs such as google suite, excel, project management tools like Asana
- Any previous experience working with developers, clients, third parties, integrity, compliance would be helpful in this role
Education/Experience:
- Bachelor's degree in a technical, liberal arts or business-related field
- Experience in tech (preferred)
Pay range is $67 - $72 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
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