EENB Internal Communications Specialist

Fremont, CA 94555

Posted: 06/25/2019 Employment Type: Contract Industry: Content Writer / Content Manager, Technical Writer Job Number: 24630

As our Enterprise Engineering  New Builds Internal Communications Specialist, you will be part of a team responsible for the quality, discoverability, and accuracy of information, for both internal and external partners. You will be responsible for the Content Management of our documents.

 

Responsibilities: 
  • Create and maintain internal and external documentation for technologies and tools used by the team
  • Proactively identify and resolve gaps in the documentation
  • Translate data it into clear, concise, structured documentation
  • Work closely with Enterprise Engineering New Builds Leadership team, and supporting teams, to ensure the quality, discoverability, and accuracy of the content you create and develop
  • Design, write, and edit instructional and process documentation
  • Navigate through multiple platforms for information and identify opportunities to synthesize or consolidate
  • Create and/or maintain team Wiki Pages; our Home Page, the Team Runbook; instructional documentation, process documentation, and workflows
  • Recommend and help implement communication best practices and protocol
  • Strategize the optimal locating and centralization of key information that our team uses
  • Identify ways to improve business processes through improved communication
  • Develop team branding, boost team visibility, and clearly communicate the team’ s value internally
  • Collaborate with Operations Program Manager on cohesive ‘ voice’ and narrative for the team

Skills:

Skills

Qualifications:
  • 1-3 years of experience in writing technical, instructional, and business documentation
  • Experience writing, proofreading and editing both documentation you create as well as existing documentation
  • The ability to produce and organize content with a logical flow and understandable by all technical levels
  • Experience with tools such as
    • Microsoft Office Suite
    • XML
    • HTML CSS (Cascade Style Sheets)
    • Markdown or Mediawiki Markup
    • Adobe InDesign
  • Ability to create charts and graphs using; photographs, drawings, diagrams, animation
  • Ability to maneuver through the current documentations to reduce redundancy
  • Content management: the ability to create and manage the process of collection, delivery, retrieval, governance and overall  management  of information in any format
  • Ability to work effectively across multiple teams in a time sensitive capacity
  • Ability to communicate with peers and management
  • Self-motivated & highly adaptable; takes initiative
  • Able to work autonomously
  • Excellent written and verbal communication skills
  • Highly organized with strong attention to detail
  • Excellent time management skills
  • Ability to follow directions and ask questions when not clear
  • Desire to drive results and demonstrate impact
  • Nice to have:
    • Comfortable working with Databases, with general knowledge of SQL and Oracle
    • Current experience with Office 365 and SharePoint
    • Experience with Marketing or Advertising strategy

Education: BA/BS Preferred

Krista Stillmunkes

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