Event Connectivity Technician

Menlo Park, CA 94025

Posted: 08/01/2018 Employment Type: Contract Industry: Technical Support Job Number: 22643
  • Reviews client requests and provides technical support for the integration of IT and Network services at Events
  • Coordinates all proposals and work provided by event venues, HSIA providers, ISPs, and/or 3rd party vendors
  • Deploys, tests, and supports Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology
  • Delivers technical resources within Event budget and schedule
  • Applies significant knowledge of industry trends and developments to improve service to our clients
  • Cultivate a network of global event resources and provide reports on vendor performance
  • Owns the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery
  • Communicates and enforces enterprise  IT standards; assists with creating and defining new standards as technology and scope evolves

  • 3-5 years prior experience in Information Technology with exposure to Corporate Networks, Wireless Networks, IT Asset Management, IT Help Desk Troubleshooting, Interactive Technologies, Video Conferencing, and/or IT Logistics
  • 1-2 years prior Event IT work experience in a technician role
  • Strong working knowledge of the following technologies:
  • WiFi Fundamentals and RF troubleshooting
  • WiFi Site Survey Software
  • Cisco IOS and/or Juniper JUNOS
  • Mac OS operation and troubleshooting
  • Windows 10 operation and troubleshooting
  • Microsoft Outlook, Word, Excel, and PowerPoint
  • Strong organizational, documentation, and coordination skills along with multi-tasking capabilities to get things done in a fast paced environment
  • Excellent interpersonal & Communication skills, including relationship building and collaboration within a diverse, highly technical team
  • Experience providing technical support for executive-level employees and Web or Internet start-up experience a big plus
  • Ability to work a flexible schedule including nights and weekends as needed
  • Ability to lift 50 lbs
  • Up to 90% travel

Education:: * High School Diploma or Equivalent
  • Technical training or IT certifications such as CCNA and CWNA highly preferred
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