Posted: 07/21/2026 Job Number: 42544

Job Description

Experiences Business Operations Manager
Remote

Summary
As the Experiences Business Operations Manager you will support the on-boarding and execution of some of our highest profile, globally recognized Experiences and Experience hosts. Past hosts have included: Sabrina Carpenter, Cynthia Erivo from Wicked, the Kpop band CORTIS, and several Olympic and Tour de France athletes.

This is a high-visibility, high-stakes role where the quality bar is exceptionally high: listing pages, guest communications, and logistics for talent of this caliber leave no room for error. You’ll be the operational backbone that makes these moments flawless, owning the details so that hosts, guests, and partners experience a seamless Experience.

Responsibilities

Building and ensuring accuracy and quality of listing pages
Supporting guest selection, vetting, communication & logistics with care and discretion, handling sensitive information appropriately
Coordinating with internal and external partners and vendors, keeping all stakeholders aligned and on schedule
Working with engineering to ensure adequate tooling support, surfacing gaps and advocating for the right fixes as well as supporting with testing
Analyzing the results and impact of these Experiences
Addressing and resolving issues that arise during standard and on-call hours with strong judgment and a sense of urgency
Maintaining clear documentation of workflows and processes

Requirements

BA/BS degree
Experience working in tech and hospitality preferred
5+ years of operations management
Meticulous attention to detail and a consistently high bar for quality - you catch what others miss and refuse to ship anything that does not meet these standards
Strong organizational skills and the ability to juggle multiple workstreams and competing deadlines
Natural curiosity to learn about new tools and detailed processes
Proven ability to troubleshoot and demonstrate proper judgment with a sense of urgency
Excellent communication (written & verbal) in English; Strong skills in Google Sheets and comfort with data analysis and reporting tools (e.g., SQL, Tableau, Jira)
Interpersonal skills balancing internal and external partners

Pay range is $29 - $34 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.

Meet Your Recruiter

Krista McIlwaine

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