Global Return Analyst

Menlo Park, CA 94025

Posted: 09/18/2018 Employment Type: Contract Industry: Supply Chain Job Number: 22939

  • Manage the successful resolution of day-to-day Return Material Authorizations (RMA) orders for Global Retail and Enterprise Partners
  • Resolve discrepancies and oversee resolution to escalations by interfacing with international customers, return centers, IT, accounting, credit and collections & sales teams
  • Conduct impactful analyses on returns trends
  • Monitor failures for systemic and recurring issues
  • Prepare analytics and reports on a regular basis
  • Establish and manage KPI’ s to drive improvements
  • Produce and manage work instructions and training documents
  • Develop standard processes and tools/dashboards
  • Create and document process improvements to support business policies and SLA’ s
  • Provide training as required
·       Mass retail return & warranty administrative experience for a consumer hardware company
·       Strong problem solving and analytical skills
·       Demonstrated history of organizing large amounts of data into actionable information
·       Proficient with MS Excel and presentation tools
·       Prior use of ERP systems, such as SAP or Oracle

·       Experience in using Retail/Partner portals (e.g. Vendor Central, Extending the Reach)  

B.S. Degree in Business, Logistics, Supply Chain a plus
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