Global Returns Analyst IV
Posted: 06/09/2026
Job Number: 42401
Job Description
Global Returns Analyst IV
Remote
Summary:
We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.
Responsibilities:
Pay range is $53 - $58 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Remote
Summary:
We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.
Responsibilities:
- Processing RMAs and analyzing driving factors for returns
- Partnering with service centers to resolve return-related issues
- Resolving discrepancies via Jira cases with service centers
- Validating returns and ensuring data accuracy
- Filing disputes for all retail customers through their portals and processes
- Identifying opportunities for process automation and efficiency improvements
- Leveraging AI tools to streamline returns workflows and reporting
- 6-8 years of experience in RMA processing and returns analysis
- Bachelor's degree in applicable field that aligns with a supply chain analyst
- Experience using ERP systems, ideally Oracle
- Background in consumer electronics retail operations
- Strong analytical skills with ability to identify root causes of returns
- Experience with process automation and workflow optimization
- Familiarity with AI-powered productivity tools
- Proficiency in Jira or similar case management systems
- Retail compliance and dispute resolution
Pay range is $53 - $58 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.