IT Helpdesk

San Jose, CA 95134

Posted: 03/29/2019 Employment Type: Contract Industry: Technical Support Job Number: 24019

The on-site Helpdesk Support person will provide laptop, desktop, and peripheral device support for all users.   IT Support staff will respond to user’ s telephone calls and/or e-mail messages regarding computer software or hardware problems and walk users through ways to resolve the problem.  IT support staff will also repairs, installs and modifies computer software and hardware.  IT support staff will provide support to senior executives and VIP visitors.


  • Install and configure PC’ s and Mac’ s, printers and peripherals within established standards and guidelines
  • Provide VIP support to executives and high level visitors
  • Install new hardware and software upgrades requested from users
  • Analyze and solve technical problems by using problem-solving skills
  • Conduct analysis and troubleshooting via telephone, email and using remote assistance
  • Resolve technical problems with computing equipment and software
  • Assist visitors and VIPs with the ongoing usability of PC, peripheral devices and software
  • Provide on-site technical support and end-user technical training
  • Provide technical support for IT services in conference rooms
  • Install and perform maintenance on proprietary system
  • Provide timely resolution of end user problem in accurate manner


  • 2 year degree or better or equivalent work experience with HS degree or military experience
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • 3+ years of related experience
  • Customer oriented
  • Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
  • High level of organizational skills and attention to detail
  • Knowledge of Windows OS (7 and 10) in enterprise environment
  • Knowledge of Mac OS X in enterprise environment is highly desirable
  • Understanding of PC technology (MS Office, Internet, Windows, Mac OS, video conference)


Maxwell McIlwaine

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