IT Support Manager - 3
999 Brannan St San Francisco, CA 94103
Job Title: IT Support Manager - 3
Ops Service Manager:
- Manages the Operations support service providers, ensures the operation is in accordance with the Statement of Work, established procedures and practices.
- Monitors performance of support teams, reviewing response times, problem logs, and trends in problems reported.
- Recommends strategies and enhancements to increase Support Services productivity.
- Manages onboarding and offboarding of service provider personnel.
- IT Operations management
- Strategy and Planning
- Program Management
- Project Management
- Service Delivery Management
Education: College Degree