IT Tech Support

Ridgefield Park, NJ 07660

Posted: 06/03/2024 Job Number: 39252

Job Description

Job Description
This is a technical support role in IT and has experience specifically with Microsoft Active Directory and Network in a corporate environment. 

[Primary responsibilities]
  • Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
  • Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
  • Provide VIP Support for Executives
  • Troubleshooting and resolving all hardware, software, and network problems
  • Escalate issues to third-level support teams
  • Document procedures, FAQs, and inventory of assets
  • Must be willing to travel up to 10 % of the time
  • Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
  • Experience with Helpdesk ticket tracking software and remote desktop support tools
  • Excellent problem-solving, communication, and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLA's
  • Be able to work as a team member
  • Android mobile in corporation experience
  • Mac in corporation experience is a plus
  • Excellent communications and customer support skills
  • Bachelor’s degree preferred with at least 5 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
  • Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
  • Must be able to have strong Korean & English speaking and writing skills (preferred)

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About Ridgefield Park, NJ

Start your next career adventure in picturesque Ridgefield Park, New Jersey! This vibrant area, nestled in Bergen County, offers a perfect blend of urban convenience and suburban charm. Explore job opportunities surrounded by stunning views of the Overpeck Creek, just a stone's throw away from New York City. With a rich cultural scene, including the Bergen Performing Arts Center and the New Jersey Naval Museum, as well as a variety of dining options featuring local favorites like Taylor Ham, Ridgefield Park is the ideal place to grow both personally and professionally. Don't miss out on the chance to work near iconic landmarks like the Meadowlands Sports Complex and Overpeck County Park. Find your dream job in this thriving community today!