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IT Tech Support
100 Challenger Rd Ridgefield Park, NJ 07660 US
Posted: 06/03/2024
2024-06-03
2024-08-09
Job Number: 39252
Job Description
Job Description
This is a technical support role in IT and has experience specifically with Microsoft Active Directory and Network in a corporate environment.Â
[Primary responsibilities]
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This is a technical support role in IT and has experience specifically with Microsoft Active Directory and Network in a corporate environment.Â
[Primary responsibilities]
- Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
- Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
- Provide VIP Support for Executives
- Troubleshooting and resolving all hardware, software, and network problems
- Escalate issues to third-level support teams
- Document procedures, FAQs, and inventory of assets
- Must be willing to travel up to 10 % of the time
- Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
- Experience with Helpdesk ticket tracking software and remote desktop support tools
- Excellent problem-solving, communication, and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Be able to work as a team member
- Android mobile in corporation experience
- Mac in corporation experience is a plus
- Excellent communications and customer support skills
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- Bachelor’s degree preferred with at least 5 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
- Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
- Must be able to have strong Korean & English speaking and writing skills (preferred)
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