Crystal Equation
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Knowledge Management Program Manager III
Posted: 11/20/2024
2024-11-20
2025-01-12
Job Number: 39953
Job Description
Knowledge Management Program Manager III
Remote
Summary:
A Knowledge Management Program Manager's key responsibility is to maintain the knowledge management ecosystem through documentation, project execution, and daily operations. The ideal candidate should have experience in managing multiple projects/programs, strong leadership skills, excellent stakeholder communication, and the ability to work independently and collaboratively in a fast-paced environment, with previous knowledge management experience.
Job Responsibilities:
Pay range is $67/hr - $72/hr with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Remote
Summary:
A Knowledge Management Program Manager's key responsibility is to maintain the knowledge management ecosystem through documentation, project execution, and daily operations. The ideal candidate should have experience in managing multiple projects/programs, strong leadership skills, excellent stakeholder communication, and the ability to work independently and collaboratively in a fast-paced environment, with previous knowledge management experience.
Job Responsibilities:
- Sometimes author, edit and standardize materials prepared by others, ensuring consistency and quality.
- Organize material with clarity and conciseness, adhering to established standards for order, style, and terminology.
- Maintain meticulous records and files of work, including revisions, to ensure accuracy and efficiency.
- Work with clients and stakeholders across Global Operations to set processes, technical specs, and content for publication, ensuring clear communication and project success
- Partner across GOLO to help develop performance support solutions.
- Monitor and measure impact of outcomes.
- Strong verbal and written communication
- Ability to partner and deliver results across multiple teams and leadership levels.
- Ability to manage global knowledge and documentation projects/programs (with vendor providers or cross-functional stakeholders) and communicate the trade-offs between metrics in managing them to stakeholders
- Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences
- Ability to Find ways to apply knowledge strategy across many workflows, while meeting specific needs for regions and industries, including tech solutions.
- Ability to Manage many projects at once, prioritizing based on business needs and impact.
- Navigate uncertainty, finding creative solutions and options to drive the business forward.
- Bachelor's degree required.
- Established record of strong project ownership, project management, and self-direction
- Experience or familiarity with delivering programs through outsourced vendor partners
- Experience working with or in support of diverse communities
- Knowledge Management experience
Pay range is $67/hr - $72/hr with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.