Job Description

Pay range is $38 - $41 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

Learning Program Operations Specialist III

Summary:
The Learning Program Operations Specialist will work to operationalize Learning & Development departmental programs that will allow us to grow and scale our company. The ideal candidate will be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. They will exhibit great communication & planning skills, teamwork, motivation, and an upbeat attitude. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios, and able to adapt to rapidly changing requirements.

Job Responsibilities:

Execute the day-to-day operations of our L&D Learning Vendor Management programs
Compile, validate, and organize data using sheets and create standard reports
Create standard operating procedures and document processes
Identify opportunities to optimize and make programs consistent globally while balancing the business need for flexibility
Understand and apply program strategies to decision making and proposals
Execute standardized program reporting to deliver insights program managers
Manage operational impacts of new programs or changes to existing programs
Manage and escalate risks and issues and collaborate with cross-functional partners on resolution
Make recommendations and create proposals on program changes and conduct cost/benefit analysis of potential operational improvements, as well as day to day decisions
Create standard operating procedures and document processes
Work closely with remote staff effectively and drive consistency of global processes
Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate action
Program Delivery SOWs, POCs, and amendments to SOWs and POs. Close POs as needed. Work closely with Guided Buying and Payment Operations to resolve SOW-PO-Invoice discrepancies.
Track and validate the faculty vendor Purchase Order and invoices against the budget, work with Learning Operations to resolve discrepancies, answer vendor POC invoice questions.
Create POs for dedicated sessions. Ensure that these sessions are not duplicate billed to the program delivery POs.
Collect and aggregate data in preparation for quarterly business reviews with the vendors.
Track and maintain the faculty certification data. Communicate with vendors who conduct faculty excellence observations, the vendor POCs, and the facilitators and producers to deliver certification schedule, status updates, and reports.
Manage permissions access to L&D Learning documents for our faculty vendors and internal partners.
Manage the learning content to ensure the latest versions are available and distributed.
Reply to Faculty Workplace and email group communications in a timely manner, according to the faculty vendor communications templates.
Update and maintain the central hub (page to be created) with team and faculty information.
Update and maintain the faculty vendor data master database.

Requirements:

Experience in customer service, communication and cross group collaboration
Experience with executing the contract - purchase order - invoice process and tracking invoices against the PO and budget
Experience in analysis, data management and reporting
Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
Experience in project management, process execution, process improvement, and problem solving
Experience working in a team environment as well as independently, with minimal supervision
Experience with time management, attention to detail, and multitasking
Experience working across various levels of the organization, while building trust and fostering collaboration
Experience with Google’s suite of products (docs, sheets, slides), and MS Office (Word, Excel, Outlook, PowerPoint, Access)

Preferred Qualifications:

Data analysis acumen
Experience in L&D Program Operations
Experience managing an outsourced vendor relationship
Bachelor’s degree
5+ years of experience in L&D or HR Operations

Learning Program Operations Specialist III

Job Description

Meet Your Recruiter

Mischa Mohamed

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