Learning Program Operations Specialist

Menlo Park, CA 94025

Posted: 04/18/2019 Employment Type: Contract Industry: Program- Project Manager Job Number: 24161

Job Title: Learning Program Operations Specialist

Summary:

The Learning Program Operations Specialist will work to operationalize Learning & Development company programs that will allow us to grow and scale. The ideal candidate will be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. They will exhibit great communication & planning skills, teamwork, motivation, and an upbeat attitude. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios, and able to adapt to rapidly changing requirements.

 

Responsibilities:
  • Oversee the day-to-day operations of our vendor teams executing our L&D program operations
  • Partner with your primary client, the L&D team, as well as other key client partner and vendor teams to deliver on operational strategy and annual plans
  • Identify opportunities to optimize and make programs consistent globally while balancing the business need for flexibility
  • Coordinate special event logistics
  • Understand and apply program strategies to decision making and proposals
  • Establish standardized program reporting to deliver insights program managers
  • Manage and consult on operational impacts of new programs or changes to existing programs
  • Manage and escalate risks and issues and collaborate with cross-functional partners on resolution
  • Make recommendations and create proposals on program changes and conduct cost/benefit analysis of potential operational improvements, as well as day to day decisions
  • Develop and ensure standard operating procedures are in place for programs supported by the team globally
  • Work closely with remote staff effectively and drive consistency of global processes
  • Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate action

 

Requirements:
  • Customer service, communication and cross group collaboration skills
  • Strong analytical and data, reporting skills
  • Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
  • Excellent project management, process improvement, and problem solving capabilities
  • Strong time management, attention to detail, and ability to multi-task across concurrent projects is essential
  • Self-directed and work in a team environment as well as independently, with minimal supervision
  • Ability to work across various levels of the organization, while building trust and fostering collaboration
  • MS Office (Word, Excel, Outlook, PowerPoint, Access) (Excel ability to create macros, pivot tables, vlookup, analytical capabilities and work books).
  • Able to work in a team environment as well as independently, with minimal supervision

 

Preferred Qualifications:
  • Event coordination experience
  • Data analysis acumen
  • Project Management (PMP / PMI) certification
  • Experience in L&D Program Operations
  • Experience managing an outsourced vendor relationship
  • Salesforce, Workday and LMS experience

 

Education:
  • Bachelors degree
  • 5+ years of experience in either L&D or HR Operations

Krista Stillmunkes

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