Posted: 01/26/2026 Job Number: 41793

Job Description

Logistic Business Operation Staff @ Control Tower Group

Responsibilities:

Ensure optimal chassis allocation and utilization across all operational locations to support seamless logistics performance.
Manage the development and delivery of detailed weekly reports on chassis operations, highlighting key performance indicators (KPIs) to track efficiency, identify trends, and support data-driven decision-making.
Monitor private chassis usage by motor carriers to ensure compliance with allocation guidelines and contractual terms.
Act as the primary point of contact with DCLI to coordinate daily chassis releases, resolve issues raised by truckers, and manage damage claims effectively.
Oversee the review and validation of Proof of Possession (PoP) and split Letters of Authorization (LOAs) using Blackberry devices and geofencing technology to ensure accurate tracking and compliance.
Review and auditing of chassis-related invoices and ensure proper documentation and alignment with contracts.
Identify, review, and report misuse cases, ensuring timely notification and submission for approval in accordance with company policies.
Provide customers with weekly market analysis reports, offering insights into trends, risks, and opportunities impacting the chassis and logistics landscape.
Deliver comprehensive weekly updates on union activities, terminal operations, carrier performance, and developments affecting both international and domestic logistics.
Review contract amendments and evaluate spot contracts—including mini-bidding and ODCY agreements—to ensure competitiveness and alignment with operational needs.
Engage with carriers to assess performance, provide constructive feedback, and implement initiatives that drive efficiency and service improvements.

Requirements/Qualifications:

5~8+ years of Freight Forwarding operation or transportation/ logistics related relevant experience
Strong understanding of international transportation (especially ocean shipping) / freight forwarding industry
Bachelor’s Degree preferred, High school GED required
Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
Ability to build trustworthy relationships with vendors/customers, and experience with vendor management
Ability to prioritize, ability to shift one’s focus to urgent issues while not falling behind on other duties
Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
Excellent problem-solving skills
Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization
Experience in supervising team members with effective leadership
TMS and WMS system experience preferred
Ability to travel up to 10% in US and international

Pay range is $32 - $37 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

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Meet Your Recruiter

Jakob Ullmann

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