Posted: 11/04/2024 Job Number: 39905

Job Description

Logistics Operator (Sr. Staff)

Responsibilities:

Lead, mentor, and engage team members to ensure adherence to SOPs, foster best practices, and promote a customer-centric approach in all operations
Oversee and manage cargo booking, tracking, and updates across all shipment types, including FCL, LCL, FTL, LTL, air, and parcel. Ensure seamless end-to-end customer service, from booking to delivery
Maintain strong relationships with customers through consistent, proactive engagement. Address complex customer needs and inquiries, escalating and resolving issues promptly
Facilitate clear and ongoing communication with customers, carriers, and internal teams to maintain operational transparency and efficiency
Ensure all customer accounts are accurately documented and readily accessible for team use, maintaining data accuracy in Cello and related systems
Analyze service and cost data, identifying trends and opportunities for cost savings and operational enhancements. Lead the implementation of process improvements to elevate performance and reduce expenses
Generate regular reports (e.g., service failure, claims, P/L) to monitor trends and support informed decision-making
Identify operational challenges, collaborate with management to devise strategic solutions, and provide insights to drive long-term improvements
Facilitate effective communication with other branches, travel as required, and collaborate with branch teams to troubleshoot and resolve issues.

Requirements/Qualifications:

5+ years in logistics, including at least 2 years in a managerial or supervisory role, preferably with exposure to operations, ocean freight, drayage, or multi-modal freight
High school diploma or GED required; Bachelor’s degree in logistics, supply chain, or a related field preferred
Bilingual in Korean and English preferred
Proficiency skills in Microsoft Office applications (Excel, PowerPoint, Word, Outlook), with strong expertise in Excel (VLOOKUPs, pivot tables)
Highly organized and detail-oriented, with a strong ability to prioritize tasks and work efficiently in high-pressure environments
A collaborative leader who can engage and motivate team members, fostering a positive and productive work environment

Pay range is $20 - $25 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.

Meet Your Recruiter

Jordan Rogel

Apply Now:

Apply Later

Share This Job:

Apply Online Apply with LinkedIn

Share This Job:

Related Jobs:

About Plano, TX

Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!