Crystal Equation
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Market Associate, Hotels
888 Brannan Street San Francisco, CA 94102 US
Posted: 10/28/2025
2025-10-28
2025-12-10
Job Number: 41482
Job Description
Market Associate, US
The team you will join:
The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.
The difference you will make:
As a Market Associate, your core responsibilities will involve supporting Market Managers, overseeing assigned projects, and managing an evolving portfolio of hotel partners in your market for both HotelTonight and Airbnb. You will also support strategic initiatives that drive hotel partner success on both platforms. These initiatives will include contacting hotels for needed business details, supply optimization, and platform education. Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between account management and project work while upholding a strong level of customer service will make an impact!
A typical day:
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Pay range is $41 - $46 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Â Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. Â We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
The team you will join:
The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.
The difference you will make:
As a Market Associate, your core responsibilities will involve supporting Market Managers, overseeing assigned projects, and managing an evolving portfolio of hotel partners in your market for both HotelTonight and Airbnb. You will also support strategic initiatives that drive hotel partner success on both platforms. These initiatives will include contacting hotels for needed business details, supply optimization, and platform education. Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between account management and project work while upholding a strong level of customer service will make an impact!
A typical day:
- Take actions with hotel partners as needed to drive assigned projects forward
- Maintain well organized and detailed tracking mechanisms relating to assigned projects
- Call, email, and Zoom with hotel partners to accomplish assigned project needs
- Manage relationships with hotel partners within assigned portfolio
- Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
- Educate partners on how HotelTonight and Airbnb platforms function
- Develop strong and long lasting partnerships
- Respond to and deliver exceptional service in a timely and efficient manner
- Work cross-functionally when necessary as well as with Market Managers within HotelTonight Supply
- Implement strategies to effectively manage and optimize workflows
- Act as the ‘front desk’ of HotelTonight and Airbnb to hotel partners with many needs and triage appropriately
- 3+ years of experience in account management and/or partner support.
- 2+ years of hospitality/travel industry experience (preferred)
- Proficiency in both English and the local language is required for the specific location/country.
- Self-starter who is resourceful with a get it done attitude
- Strong time management and prioritization skills
- Strong organizational skills relating to project work with a large volume of inputs and moving parts
- Track record of being able to effectively work a book of business (account management)
- Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and zoom
- Team player, willing to contribute what is needed for the success of the team
- The ability to get things done with changing priorities, projects and deadlines
- Passion for Airbnb, travel, and the sharing economy
- We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)
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Pay range is $41 - $46 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Â Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. Â We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
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