Online Operations Agent II

Los Angeles, CA 90066

Posted: 05/22/2023 Job Number: 37458

Job Description

Pay range is $21 - $23 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.


At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.


Online Operations Agent II


We are seeking a support operations expert to join an Operations team that will support CrowdTangle partners.

This individual will directly support our partners, provide delightful partner support experiences and help to reduce operational issues with our partner programs and related products. Candidates will be self-motivated, organized, and excited about getting into the weeds with operational issues. Candidates should also be comfortable in ambiguity and flexible to frequent changes in a fast-moving environment. This role will be work from home (WFH), and based in Los Angeles, CA.


Up to 70% of the time:
  • Provide our partners with a delightful, high touch and effective support experience
  • Onboard partners and serve as primary Ops point of contact
  • Respond to inbound partner inquiries about product features, bugs, etc.
  • Troubleshoot complex issues and translate pain points to effectively resolve issues
  • Spot trends in partner issues and communicate feedback to cross-functional teams
  • Operationalize processes to improve partner experience

Up to 30% of the time:
  • Improve our support workflows around issue resolution and product insights
  • Develop product and issue specialization to improve the quality of support
  • Help build and maintain a central knowledge base
  • Train new employees on current workflows, standard processes, and internal tools

Minimum Qualifications:
  • 2+ years of experience in operations, customer support, technical support, or account/partner management
  • Experience using Excel and/or basic data & insights tools
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Fluency in English in a business environment
  • Able to work non-traditional hours (outside of 9am-6pm) occasionally

Preferred Qualifications:
  • Experience in the media industry, support or operations
  • Experience with APIs

Meet Your Recruiter

Krista McIlwaine

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