Online Operations Agent II

Remote, NY 10001

Posted: 05/24/2023 Job Number: 37475

Job Description

Pay range is $21 - $27 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.


At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.


Online Operations Agent II


As a Premier Partner Experience Expert, the primary responsibility is to provide technical assistance and support to customers who have issues with their accounts and our products. An Expert will be responsible for identifying and resolving technical problems, as well as answering questions and escalating account and bug related issues. An ideal candidate will need to have a strong understanding of the product or service being offered, as well as the technical aspects involved in using it.

  • Communicating with customers via email to resolve partner issues within established time frames
  • Escalate issues to different cross-functional teams, and monitoring escalations for end-to-end case management.
  • Documenting customer interactions and resolution paths, building documentation for proactive and reactive resolution.
  • Maintain a high level of customer satisfaction by providing timely and effective support.
  • Excellent verbal and written communication skills, with strong attention to detail.
  • Outstanding customer service skills and the ability to build rapport with customers.
  • Strong interpersonal skills and the ability to work collaboratively in a team environment.
  • Ability to work independently and manage one’s time effectively.
  • Proficient with computer applications, such as Microsoft Word and PowerPoint, with the ability to learn new software and tools quickly.
  • Ability to accurately document and record customer/client information.
  • High school diploma or GED required.
  • Previous customer service or call center experience preferred.

Meet Your Recruiter

Mischa Mohamed

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