Crystal Equation
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https://www.crystalequation.com
https://www.crystalequation.com
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Online Operations Agent III
Posted: 10/24/2025
2025-10-24
2025-12-10
Job Number: 41459
Job Description
Online Operations Agent III
Remote
Responsibilities:
Pay range is $27 - $32 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Remote
Responsibilities:
- Respond to user inquiries with high quality, speed, empathy and accuracy ensuring a positive experience for our users
- Communicate and collaborate cross-functionally in order to lead issue resolution across teams, and troubleshoot quickly and effectively to drive resolution in a timely manner
- Develop a deep understanding of the support experience for users, resolving inbound product/policy questions and issues, and providing expert guidance to internal stakeholders
- Investigate escalations from internal stakeholders and lead them to resolution
- Make informed recommendations to improve user experience with our products, supporting workflows, and address areas for product support optimizations
- Identify trends, develop solutions and implement new processes to optimize team workflows, streamline operations and enhance user experience
- Proactively investigate, troubleshoot, and resolve sensitive escalations
- Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams in order to implement optimal solutions
- 2+ years of experience in operations, customer support, technical support, or account/partner management
- Expertise in issue resolution: Skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions.
- Adept at navigating complex and ambiguous situations
- Excellent written and verbal communication skills
- Strong attention to detail
- Proactiveness, adaptability, learning mindset
- Fluency in English in a business environment
Pay range is $27 - $32 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.