Operations Staff

Dayton, NJ 08810

Posted: 01/13/2023 Job Number: 36762

Job Description

Job Function/Description:
  • Monitor booking/loading/in transit status for import ocean cargo.
  • Check cargo arrival status at U.S sea port.
  • Receive shipping documents and review they are accurate.
  • Take care of drayage from sea port. 
  • Receive cargo release and plan cargo delivery.
  • Check contracted rate and make quotation with carrier.
  • Offer spot rate to customer and get confirmation.
  • Book cargo to carrier and set up appointment.
  • Manage outbound plan through W/H accurately.
  • Monitor cargo from pickup to delivery to ensure on time and accurate delivery.
  • Troubleshoot all issues from booking to cargo delivery in a timely manner.
  • Daily liaison with customer, carriers, internal staff.
  • Maintain essential account documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible.
  • Increase customer satisfaction and business share through regular contact (i.e., phone, email).
  • Follow SOP/Work Instructions and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance.
  • Recommend changes in current processes when needed.
  • Reporting as needed (service failure report, claim/damage report, others).
  • Accurate data entry into in-house system (Cello) and other systems as needed.
  • Handle settlement for AR/AP through in-house system (Cello).
  • Provide satisfactory service to customer in day to day logistics operations.

  • Bachelor’s Degree Required
  • 2+ years of experience in Logistics Required
  • Outlook, Microsoft Office application such as Excel/Power point/Word
  • Excellent written and oral skills (English)
  • Able to engage and work directly with customers
  • Problem solver mindset
  • Self-motivated
  • Organized
  • Handle high pressure and fast pace operations as needed
  • Strong work ethic
  • Open to learning other modes of transportation as needed
This position comes with full benefits, including medical, dental, vision, life, 401k and more! 



At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.



Meet Your Recruiter

Jose Reyes

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