Crystal Equation
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Learning Program Operations Specialist III
Remote
Summary:
The Learning Program Operations Specialist will support People Development's external vendor partners, focusing on contract, billing, and invoicing processes, as well as reporting. The ideal candidate should be detail-oriented, results-driven, and able to think strategically. They must be adaptable, able to quickly establish credibility and trust with stakeholders across the organization and demonstrate excellent communication and planning skills. Additionally, they should be a team player, motivated, and maintain a positive attitude. This individual should be highly organized, productive, composed, and capable of performing effectively in high-pressure, time-sensitive situations, while also being flexible in response to changing requirements.
Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Pay range is $52 - $57 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Learning Program Operations Specialist III
1 Remote Way Remote, CA 94016 US
Posted: 06/10/2025
2025-06-10
2025-07-18
Job Number: 40848
Job Description
Learning Program Operations Specialist III
Remote
Summary:
The Learning Program Operations Specialist will support People Development's external vendor partners, focusing on contract, billing, and invoicing processes, as well as reporting. The ideal candidate should be detail-oriented, results-driven, and able to think strategically. They must be adaptable, able to quickly establish credibility and trust with stakeholders across the organization and demonstrate excellent communication and planning skills. Additionally, they should be a team player, motivated, and maintain a positive attitude. This individual should be highly organized, productive, composed, and capable of performing effectively in high-pressure, time-sensitive situations, while also being flexible in response to changing requirements.
Responsibilities:
- Oversee daily billing operations for People Development learning vendor management programs.
- Collect, verify, and organize data using dashboards and Google Sheets to generate standard reports.
- Develop and document standard operating procedures to ensure process consistency.
- Identify opportunities to optimize and standardize global programs while balancing business needs for flexibility.
- Provide regular program reporting to deliver spend insights to program managers.
- Manage operational impacts of new or changing programs.
- Escalate and resolve risks and issues in collaboration with cross-functional partners and external vendors.
- Collaborate effectively with remote staff to drive global process consistency.
- Exercise independent judgment and discretion, utilizing company policies and practices to determine appropriate actions.
- Support program-related tasks, including executing SOWs, POs, and invoices, working closely with cross-functional partners to resolve discrepancies.
- Track and validate vendor purchase orders and invoices against budget, resolving discrepancies and addressing vendor POC invoice inquiries.
- Maintain and update the master vendor data database.
Minimum Qualifications:
- Proven track record in delivering exceptional customer service, effective communication, and seamless cross-functional collaboration.
- Skilled in managing the contract-to-invoice process, including creating purchase orders and tracking invoices against budgets.
- Adept at data analysis, management, and reporting, with strong attention to detail and ability to extract insights from complex information.
- Thrives in fast-paced, dynamic environments, navigating ambiguity and uncertainty with ease.
- Experienced in project management, process execution, and continuous improvement, with a strong problem-solving mindset.
- Self-motivated and disciplined, with the ability to work independently and as part of a team, with minimal supervision.
- Excellent time management skills, with the capacity to multitask and prioritize tasks effectively.
- Proven ability to build trust and foster collaboration across various levels of the organization.
- Proficient in Google's suite of products (Docs, Sheets, Slides) and Microsoft Office (Word, Excel, Outlook, PowerPoint, Access), as well as Tableau and internal tools.
Preferred Qualifications:
- Data analysis acumen.
- Experience in Learning Program Operations.
- Experience managing an outsourced vendor relationship.
- 4+ years of experience in Learning or HR Operations.
- Bachelor’s Degree.
Pay range is $52 - $57 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.