Outbound Fulfilment Manager

Sunnyvale, CA 94089

Posted: 05/09/2023 Job Number: 37395

Job Description

Pay range is $57 - $62 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.


At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.


Outbound Fulfilment Manager


The role of Outbound Fulfilment manager is an immediate impact and complex role, and it must be undertaken by someone who is capable of jumping into complex problems, driving cross-organizational collaboration, rolling up sleeves and getting hands dirty on systems and data, and ultimately delivering results with a tenacious passion for doing “what it takes”. This is a full-time position based in our Menlo Park office. The Outbound Fulfilment manager for Service Ops will have ownership and autonomy to manage the relationship, process, and data flow between operations, planning, business, logistics, and partners. You will work with XFN to develop balanced fulfilment execution plans at all channel levels and for all accounts within the channel. You must understand and consider channel requirements and WOS target strategies and work cross functionally to identify and resolve challenges as required. Equally, the role will work closely with operations to agree/align warehouse, logistics, pick/pack/ship plans with the required shipment plans. Successful execution in this role has a direct impact to customer in stock rates, OTD, fulfilment costs, warehouse utilization, labour, etc.

Required Skills:
  • Order E2E management and order fulfilment execution
  • Problem resolution across multiple organizations and processes
  • Owns the relationship, process development, and data flow between fulfilment and operations – ensuring planning has the required inputs to properly balance demand & supply
  • Owns planning inputs & outputs within the walls of our service centers (SMOG sites)
  • Contribute to warehouse and transportation capacity planning
  • Customer support team and business single point of contact
  • Responsible for transactions in Oracle in support of order shipments
  • Delivering order fulfilment key performance indicators (KPI)
  • Provide regular and ad hoc reporting as required
  • Coordinate supply allocation, order drop, and order prioritization
Minimum Qualifications:
  • Proficient written and verbal communications in English (one additional European language a plus)
  • Experience with order management & order entry in an ERP system; Oracle, SAP, Other
  • Expert in Excel. Experience retrieving insights/reports from data portals (Tableau, Business Intelligence hubs)
  • Proactive problem solving with communication and collaborative skills.
  • Experience influencing and driving decision-making through fact-based analysis and rationale
  • Experience prioritizing and multi-tasking in a fast-paced environment
  • Sense of urgency, accuracy, and follow-through
Preferred Qualifications:
  • Experience in close engagement and management of third party fulfillment partners
  • University BS or MS in supply chain
  • 5+ years’ experience in relevant Planning, Logistics or Fulfilment role, preferably in Consumer Electronics

Meet Your Recruiter

Krista McIlwaine

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