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Crystal Equation
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Partner Portal Online Operations Agent IV
1 Hacker Way Menlo Park, CA 94025 US
Posted: 02/23/2023
2023-02-23
2023-04-23
Job Number: 37030
Job Description
Pay range is $34 - $39 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
Online Operations Agent IV
Partner Portal Operations
Summary:
An online operations agent in our company's Business Messaging Group provides the first line of support. The key responsibility of the online operations agent is to help troubleshoot technical issues around the Partner Portal, perform systems testing of new features, and manage the partner intake process for the CRM API integration. The agent will work across functions (e.g., Engineering, Sales, Marketing, etc) to solve Partner inquiries and track progress. A strong candidate for this position would be an independent worker with proactive ownership of his / her work and Salesforce and program management experience.
Minimum Qualifications:
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
Online Operations Agent IV
Partner Portal Operations
Summary:
An online operations agent in our company's Business Messaging Group provides the first line of support. The key responsibility of the online operations agent is to help troubleshoot technical issues around the Partner Portal, perform systems testing of new features, and manage the partner intake process for the CRM API integration. The agent will work across functions (e.g., Engineering, Sales, Marketing, etc) to solve Partner inquiries and track progress. A strong candidate for this position would be an independent worker with proactive ownership of his / her work and Salesforce and program management experience.
Minimum Qualifications:
- Bachelor's degree
- 2 years of experience in a systems testing, technical support, or operations function
- 1 year of experience in program management or project management
- 1 year of experience with Salesforce
- Experience with cross-functional team collaboration
- Previous experience with computer applications, such as Microsoft Word, Excel, Outlook, etc.
- Experience with system design and implementation
- Ability to define system testing scenarios and test scripts
- Strong ability to track issues and follow through to resolution
- Strong ability to anticipate needs and potential problems
- Problem-solving skills and excellent business acumen
- Understands business email etiquette and can email concisely and effectively
- Strong ability to work independently and manage one’s time
- Strong ability to determine the appropriate time to escalate issues to leadership/management
- Strong ability to decipher partner complaints and issues through written communication to determine next steps
- Ability to think strategically to recommend solutions and operational improvements to prevent future partner issues and complaints
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Ready to jumpstart your career in the vibrant heart of Menlo Park, California? Nestled in the bustling Silicon Valley, this dynamic region beckons with unparalleled growth opportunities and a thriving tech-centric environment. Unleash your potential in the epicenter of innovation, where companies like Facebook and Stanford University drive groundbreaking advancements. With the picturesque Stanford University, the iconic Menlo Park Caltrain station, and the bustling downtown area brimming with cafes and boutiques, this locale offers a blend of charm and modernity like no other. Explore career opportunities surrounded by the lush landscapes of nearby parks like Bedwell Bayfront Park or catch a game at the Stanford Stadium. Join us in discovering the endless possibilities that await in Menlo Park and unlock your career aspirations today!