Partner Solutions Associate, Health

Menlo Park, CA 94025

Posted: 06/05/2019 Employment Type: Contract Industry: Marketing, Program- Project Manager Job Number: 24511

We are seeking a detail-oriented Partner Solutions Associate to support products that help people use their social networks to improve individual and community health. This role will work closely with the partner solutions and online operations teams in onboarding partners, delivering high quality support, education and solutions.

The candidate will have experience in online operations and/or customer support, strong intuition in escalating partner issues, and the ability to work both independently and cross-functionally. 

This is a contractor position and is located in  Menlo Park, California.
Responsibilities
  • Become a technical expert of the Blood Donations product
  • Manage the implementation and optimization of onboarding health partners
  • Primary stakeholder for end-to-end customer support for health partners
  • Provide tracking, updates, and escalation resolution for health partners
  • Investigate, triage, and report technical issues with onboarding process

Skills:
Minimum Qualifications
  • BA/BS degree or higher
  • 4+ years of experience in online operations, account management, project management
  • 2+ years of work experience in customer support in a technical environment
  • Demonstrated ability to present technical content to general audiences

 
Preferred Qualifications
  • Experience working with basic SQL
  • Knowledge of public health space
  • Experience working with or in support of diverse communities

Education:
  • BA/BS degree or higher

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