Platform Product Manager
Posted: 06/17/2026
Job Number: 42439
Job Description
Platform Product Manager
Remote
Summary
As a Product Manager in the Trust & Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Trust & Safety is a very broad field, and you will have the opportunity to deliver impact on cross-functional or company-wide initiatives.
Responsibilities
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Remote
Summary
As a Product Manager in the Trust & Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Trust & Safety is a very broad field, and you will have the opportunity to deliver impact on cross-functional or company-wide initiatives.
Responsibilities
- Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches
- Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact
- Defining goals and success with clearly measurable objectives and key results.
- Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
- Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.
- Presenting product roadmap and status to the business and leadership on an ongoing basis. Communicate concisely and influence outcomes.
- Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
- Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against fraud, abuse, safety, unwanted bad activities, etc.
- Build and scale platform capabilities that enable rapid deployment, experimentation, monitoring, and governance of machine learning and AI-powered defenses across Trust & Safety teams.
- Partner with Operations, Policy, Legal, Privacy, other defense Product and Engineering teams to ensure AI-driven enforcement systems are accurate, explainable, operationally effective, and aligned with customer and business outcomes.
- 5+ years product management experience
- Prior product, operations, consulting or engineering experience in security, trust, safety, risk, payments or fraud
- Prior experience building machine learning products
- Excellent written and verbal communication skills
- Experienced in design and hypothesis driven product development
- Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
- Experience leading teams through ambiguity, and high stakes trade off decisions
- Familiarity with modern AI systems - foundation models, model fine-tuning, RAG architectures, agentic systems, model serving, and AI observability
- Experience building internal platforms used by multiple product and engineering team
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
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