Program Analyst

Menlo Park, CA 94025

Posted: 09/05/2018 Employment Type: Contract Industry: Business Analyst, Coordinator Job Number: 22857

Job Title: Program Analyst


Would you like to work with one of most respected open source companies in the world? We are looking for a managed services professional to help maintain high-quality user documentation for some of the projects in our portfolio. You will be working closely with a group of network service engineers, program managers and SME’ s to maintain documentation. 
  • Responsible for maintaining the public facing documentation for various open source projects, including, but not limited to, feature documentation, screenshots and video. Internal documentation for employee-only features may be required as well.
  • Your work may be a continuation of documentation already started, a revamp of existing documentation or brand-new documentation.
  • Identify the documentation opportunities by collaborating with the SME’ s, gathering the document requirements and creating tasks for tech pubs to develop the documentation.
  • Collaborate between ENS and TechPubs when new wiki-based documentation needs to be developed, modified or migrated to/from other systems-of-record.
  • Standardize content across platforms and ensure that there is no obsolete documentation.
  • Monitor the update frequency of the documents and work with OPM’ s/Network Engineers to deprecate obsolete documentation.
  • Analyze the documents to ensure compliance with defined standards and maintaining various documentation platforms.
  • Manage updates and revisions to numerous documents housed in multiple platforms.



  • Markdown (other formats a plus) 
  • Ability to quickly grasp technical concepts and make them easy to comprehend in text and picture formats
  • Able to take an existing or new project, understand its scope and direction and use discretion to finish the project in a timely fashion, with some supervision. 
  • Ability to understand basic code structure. 
  • Proven work experience in managing projects
  • Basic understanding of networking concepts

Maxwell McIlwaine

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