Program Manager IV
Posted: 03/10/2026
Job Number: 41990
Job Description
Program Manager IV
Remote
Summary:
We're looking for a Program Manager to lead critical cross-functional programs that shape how our company delivers trust, safety, and customer support through its vendor ecosystem. You’ll own end-to-end execution of programs, working across multiple internal stakeholder teams and vendor partners to deliver measurable outcomes. This role demands someone who can operate at both the strategic and tactical levels, navigate ambiguity, problem-solve, and leverage cutting-edge AI solutions. You should be comfortable integrating quickly into a fast-moving team, communicating clearly, and collaborating effectively across a virtual, cross-functional environment.
Responsibilities
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Remote
Summary:
We're looking for a Program Manager to lead critical cross-functional programs that shape how our company delivers trust, safety, and customer support through its vendor ecosystem. You’ll own end-to-end execution of programs, working across multiple internal stakeholder teams and vendor partners to deliver measurable outcomes. This role demands someone who can operate at both the strategic and tactical levels, navigate ambiguity, problem-solve, and leverage cutting-edge AI solutions. You should be comfortable integrating quickly into a fast-moving team, communicating clearly, and collaborating effectively across a virtual, cross-functional environment.
Responsibilities
- Program Execution: Lead multi-phase programs end-to-end — managing timelines, dependencies, risks, and stakeholder communications
- Change Management: Lead large-scale operational changes —workforce transformations, program deprecations, tooling transitions, and policy rollouts — with structured change management and clear stakeholder communication
- Cross-Functional Coordination: Align with ISO business partners and a number of other internal stakeholder teams to drive program outcomes
- Leverage cutting-edge AI skills to revolutionize ways of working and contribute to making SISO a truly AI native organization
- Leadership Communication: Deliver structured program updates with clear articulation of progress, risks, blockers, and asks
- 8+ years of experience in program management, operations management, or vendor/outsourcing management
- Track record managing large-scale, multi-phase programs with multiple concurrent workstreams and cross-functional dependencies
- Strong analytical skills with the ability to build reporting frameworks, track KPIs, and use data to drive decisions
- Demonstrated ability to manage budget/financial planning processes in an operational context
- Excellent written and verbal communication skills, with experience producing structured leadership updates and stakeholder communications
- Proven ability to operate in ambiguity, manage competing priorities, and drive alignment across senior stakeholders
- Proficiency with AI productivity tools and a genuine enthusiasm for integrating AI into daily workflows
- Experience in trust & safety, content moderation, integrity operations, or customer support operations at scale
- Experience with vendor ecosystems — including SOW management, performance governance, and site-level operations
- Familiarity with AI/ML-driven workflows, including LLM development support, automation strategies, or AI-first workforce transformation
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.