Crystal Equation
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Program Manager V
Remote
Summary:
This contract role will be responsible for building and executing governance mechanisms and meetings in support of executive stakeholders (internal and external) across multiple locations and time zones. The contractor will support and manage strategic projects and programs that enable team goals, priorities, and rhythm of business.
A critical requirement for this role is demonstrated expertise in leveraging AI tools to build, optimize, and scale business processes and reporting structures.
Responsibilities:
Governance
Minimum Qualifications:
Preferred Qualifications:
Pay range is $95 - $100 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Program Manager V
770 Broadway, 8th Floor New York, NY 10003 US
Posted: 01/29/2026
2026-01-29
2026-03-10
Job Number: 41828
Job Description
Program Manager V
Remote
Summary:
This contract role will be responsible for building and executing governance mechanisms and meetings in support of executive stakeholders (internal and external) across multiple locations and time zones. The contractor will support and manage strategic projects and programs that enable team goals, priorities, and rhythm of business.
A critical requirement for this role is demonstrated expertise in leveraging AI tools to build, optimize, and scale business processes and reporting structures.
Responsibilities:
Governance
- Develop, manage, and iterate governing frameworks and reporting mechanisms to track progress against goals and priorities, including data collection and analysis.
- Utilize AI tools to automate, enhance, and scale governance processes and reporting structures.
- Create regular updates (monthly/quarterly) on progress against goals and priorities, consolidating information from various sources and presenting it in a clear and concise manner for executive audiences.
- Evaluate program/project requests to determine alignment with organizational goals, identify opportunities for synergy, and inform prioritization decisions.
- Analyze program/project requirements to develop a comprehensive understanding of stakeholder needs, business operations, and technical constraints, informing the development of effective solutions.
- Recommend lightweight programmatic solutions that address identified requirements and align with our goals, including proposals for program/project approaches, frameworks, and resource needs.
- Collaborate with cross-functional teams, business units, and stakeholders to gather requirements, feedback, and ensure programmatic solutions align with their needs.
- Implement program/project management solutions to support teams in achieving deliverables on time and at the agreed level of quality, including communication plans, scope, risk management, and addressing roadblocks.
- Identify and align on exit criteria, ensuring seamless transition to teams responsible for ongoing management. Document all improvement activities, methodologies, changes implemented, and outcomes achieved. Disseminate findings, recommendations, and insights to relevant stakeholders.
- Develop and implement effective internal communications, including executive briefs, business reviews, and operational performance updates to keep stakeholders informed across functions and regions.
- Design and deliver external-facing communications for third-party Business Process Outsourcing vendors, ensuring materials are clear, accurate, and aligned with our position.
- Provide high-level synthesis of complex information to support executive decision-making and develop clear, concise business communications.
- Prepare executive-level summaries and presentations that distill complex information into actionable insights and recommendations.
Minimum Qualifications:
- 12+ years of experience in program management and operations (contract or full-time roles).
- Proven ability to shift priorities quickly while maintaining a high degree of organization and control.
- Strong analytical skills and data orientation, with experience solving ambiguous problems using data and providing actionable business insights.
- Clear and concise communication skills with executive stakeholders.
- Experience managing multiple projects with increasing dependencies in ambiguous or high-impact areas.
- Demonstrated expertise in using AI tools to build, optimize, and scale business processes and reporting structures.
Preferred Qualifications:
- Practical experience with AI, particularly in leveraging it to scale governance mechanisms.
- Bachelor’s degree in business administration, operations management, project management, or related field.
- Certification in process improvement methodologies such as Lean Six Sigma, Kaizen or Agile.
- Proficiency in applying process improvement methodologies/frameworks to identify and resolve process issues, with proven outcomes.
- Familiarity with the technology industry, including content moderation and support or Trust & Safety operations.
Pay range is $95 - $100 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
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