Project Coordinator IV
181 Fremont Street San Francisco, CA 94105 US
Pay range is $41 - $57 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
Project Coordinator IV
Our company's Safety Policy team is dedicated to understanding the safety, health and well-being impacts of our platform and to crafting a comprehensive approach to these issues that allows us to 1) work with experts to develop policies and build tools that support the health and well-being of our global community, and 2) partner with expert organizations to develop resources to support those who may be vulnerable and create awareness of these issues.
We are looking for a Safety Policy Manager with subject matter expertise to help drive our strategy in the youth well-being space, with particular focus on suicidality and self-injury (SSI), eating disorders and body image, and well-being across our policies, technology, global partnerships, support resources, and through engagement with external experts and organizations who specialize in issues such as suicide, self-harm, eating disorders, depression, and more.
This individual will be responsible for: (1) bringing subject matter expertise from both their own experience and engagement with experts and expert organizations to our product, operations, and integrity work; (2) driving the Safety Policy Team’s investigations into certain SSI, eating disorder and body image, mental health and well-being issues and abuses on our platforms; (3) issue spotting new and emerging issues, as well as solve problems; (4) counseling product teams to build with safety and integrity, and to consider the unique needs and implications around youth well-being issues.
The ideal candidate is a constant learner, skilled at prioritizing and problem-solving with limited oversight, well-organized, good at navigating ambiguity, expert in juggling multiple tasks/timelines at once, and passionate about this subject matter, the services we provide, and the people that we serve. This person should be a strong communicator who excels at working collaboratively and effectively within highly cross functional global teams and consistently delivers high-quality work under pressure. They should have experience driving multiple projects or teams in a fast-paced environment with relevant focus and expertise in SSI and eating disorder/body image issues, including measurable success in advising product teams in that area.
- Responsible for understanding the global landscape of academics, civil society, advocates, think tanks and other relevant global stakeholders on youth well-being issues, with a focus on suicide and self-injury and eating disorders/body image.
- Work with internal and external stakeholders to monitor, respond to and get ahead of certain mental health and well-being issues, particularly those related to young people.
- Execute a strategy in partnership with regional policy teams to build, monitor, and engage with external stakeholders in relation to our policies and products related to youth well-being, specifically SSI and eating disorders/body image.
- Work with and provide subject matter expertise to our product, operations, integrity, research, policy, and program teams to support those using our platforms to build connections and communities that support and foster mental health and well-being.
- Advise and support our teams working on safety, mental health, and well-being content, product policies, tools, operational responses, programs, resources and guides.
- Work within our Policy team to formulate certain policies that govern user, advertiser, and developer behavior on our platform and uniquely impact the safety, health and well-being of people on our platforms. This includes policies to encourage safe and responsible online activity as well as policies that deter or mitigate certain heath, well-being, and safety risks.
- Lead development of content for all external facing SSI, eating disorders/body image, mental health, and well-being guidance, responses, supports, resources and presentations.
- Willingness to roll up sleeves and do any task required to get the job done
- 10+ years of experience in mental health, well-being and technology.
- Experience with consensus-building and proven track record of collaborative approach to problem solving and teamwork
- Demonstrated experience working analytically in a fast-paced environment and thinking, moving and executing quickly
- Experience operating independently, highly organized, autonomous, and structured
- Experience growing and managing strategic partnerships, and presenting before internal and external stakeholders.
- Experience producing results under deadlines, juggling multiple projects at once, finding pragmatic and creative solutions to business issues, providing concise and business-focused advice, and making sound judgments
- Advanced degree in mental health, public health, or health policy
- Experience working cross-functionally with numerous teams across policy, legal, operations, programs and product teams
- Experience working in a rapidly growing and fast-paced environment
- Experience working with civil society organizations and international institutions around the world
- Experience working in public policy, advocacy, or service delivery around mental health issues and at the intersection of technology, social media, and safety
- Experience working in the intersection of technology, social media, and safety