Project Manager II

New York, NY 10003

Posted: 11/15/2023 Job Number: 38304

Job Description

Pay range is $47 - $54 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.


At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.


Project Manager II


We are looking for a project manager to work closely with Operations, UX Research, Legal, and Developers on maintaining our Survey and Research Review operating model.

  • Work closely with the Global Research Operations’ team to support Meta’s internal review processes for Research
  • Manage the pool of reviewers including scheduling, communication, and support
  • Triage tooling bugs and provide prompt support and communication to affected review flows in tooling
  • Manage and coordinate training documents and materials
  • Provide support for research review processes
  • Coordinate with multiple cross-functional partners to drive reactive support solutions
  • Provide accurate, time-sensitive, and effective assistance to researchers
  • Manage communications for ongoing support items, system bugs, and solutions
  • Handle escalation requests for projects with tight turnaround times
  • Reassign reviews, manage survey flows, and approve special use-case surveys

Minimum Qualifications:
  • BA/BS Degree
  • 3+ years of project/program management experience
  • Excellent organization skills, with the ability to multi-task and juggle multiple competing priorities in a fast-paced environment
  • Strong interpersonal, collaboration and communication skills
  • Track record of operating independently, being detail-oriented, and delivering results in a highly organized manner
  • Experience understanding user needs, gathering requirements, and proposing solution
  • Familiarity with building and maintaining process documentation

Preferred Education/Experience:
  • 1+ years of technical support experience
  • Prior experience working with User Experience Research or Design Operations
  • Experience with foundational data analytics and reporting, ability to pull and sort data and consolidate information from dashboards

Meet Your Recruiter

Mischa Mohamed

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